Customer Account Manager – Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the overall commercial relationship for Mach7’s established customer base within a designated US region.

• Safeguard contracted revenue through systematic renewals.

• Expand the existing customer base by promoting Mach7’s Enterprise Imaging Platform, VNA, eUnity diagnostic viewer, and digital pathology solutions.

• Secure new customers within the assigned territory.

• Oversee renewal forecasts and maintain an ongoing 12-month renewal schedule.

• Begin renewal discussions 9–12 months prior to the expiration of enterprise contracts and 6 months before smaller accounts expire.

• Lead negotiations for commercial renewals in collaboration with Deal Desk, Finance, and Legal teams.

• Identify accounts at risk and implement written save plans.

• Drive multi-year renewals and capture uplifts while protecting against margin erosion and uncontrolled discounting.

• Maintain account plans and develop 12–24 month expansion strategies.

• Sell additional modules, services, facilities, affiliates, cloud migration, storage, viewer licenses, and professional services.

• Conduct structured Quarterly Business Reviews.

• Foster reference customers, develop case studies, recruit podium speakers, and gather peer references.

• Manage a net-new pipeline target and prospect within health systems and imaging providers.

• Collaborate with Marketing on demand generation, field events, and campaign follow-up.

• Work with Partner/Channel organizations on partner-sourced and partner-influenced opportunities.

• Respond to regional RFPs in conjunction with Solution Consulting, Product, Security, and Legal teams.

• Displace existing PACS/VNA vendors by implementing competitive strategies and quantified business cases.

• Ensure accurate monthly forecasts across renewals, expansions, and new customer acquisitions.

• Maintain CRM accuracy, including contacts, stages, next steps, close dates, notes, and qualification fields.

• Provide structured feedback from customers to Product and Marketing teams.

• Incorporate AI into daily responsibilities, validate AI outputs, enhance workflows, and utilize AI in a responsible manner.

⛳️ Requirements

• Bachelor’s degree or military experience is required.

• Proven history of achieving or surpassing goals in sales, athletics, academics, or other competitive fields.

• Excellent written, verbal, and in-person presentation abilities.

• Ability to navigate ambiguity and function without a fully defined playbook.

• Strong CRM discipline with the capability to maintain accurate and clean pipeline data.

• Willingness to travel within the assigned region, up to 20% of the time.

• At least 2 years or equivalent experience in B2B sales is preferred.

• Prior exposure to a CRM and a structured sales methodology such as MEDDIC, Challenger, Sandler, or similar is preferred.

• Relevant coursework, internships, or experience in healthcare IT, medical imaging, life sciences, or health administration is preferred.

• Experience with public speaking, competitive athletics, debate, or similar activities that foster resilience to rejection and emphasize practice is preferred.

🏝️ Benefits

• Ongoing learning and professional growth supported through the CLIMBS culture.

• Access to AI tools aimed at enhancing efficiency and aiding decision-making.

• Equal Opportunity Employer dedicated to fostering an inclusive environment.

• Options for remote or hybrid work arrangements.