Customer Account Manager, Manufacturing – ERP

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee the complete sales cycle for IFS SaaS solutions.

• Assume responsibility for pipeline development, forecasting, and deal progression.

• Communicate the business value of IFS solutions while aligning them with customer challenges and objectives.

• Create and implement account-based marketing campaigns.

• Identify and qualify potential customer opportunities through email campaigns, direct customer interactions, onsite visits, and social media platforms.

• Collaborate closely with the Regional Renewals Lead, Install Base Sales, and other regional stakeholders.

• Partner with channel associates to ensure timely and optimal renewals.

• Manage sales and customer relationships, ensuring timely and successful contract expansions and renewals within the assigned territory.

⛳️ Requirements

• Strong organizational skills and attention to detail, capable of managing multiple priorities while meeting deadlines.

• Exceptional communication and presentation abilities, with the confidence to interact with senior leaders.

• Proficient in English.

• Collaborative mindset with the ability to foster effective relationships with the company, customers, and partners.

• Capacity to perform well in high-pressure environments.

• A minimum of 2 years’ experience in business development, renewals, sales, account management, or a similar customer-facing role.

• Familiarity with IFS.com or comparable technologies, including ERP, EAM, and/or FSM.

• Knowledge of the Energy & Utilities market is advantageous.

• Proven sales track record of meeting and surpassing quotas.

• Ability to collaborate with channel partners to ensure timely and optimal renewals.

🏝️ Benefits

• Up to 100% bonus potential.

• Flexible paid time off, encompassing sick leave and holidays.

• Medical, dental, and vision insurance.

• 401K plan with company contributions.

• Flexible spending accounts.

• Life insurance and disability benefits.

• Tuition assistance.

• Opportunities for community involvement and volunteering events.

• Flexible balance between remote and in-office work.