Customer Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in selling, negotiating, and implementing business strategies with Brookshire Grocery and regional accounts.

• Utilize business intelligence data to craft compelling selling narratives and drive business growth.

• Oversee collaboration between internal and external cross-functional teams that support the customer.

• Liaise with retailers to plan and implement promotional activities.

• Develop new item presentations using data-driven insights to secure and retain shelf space.

• Create and adjust sales forecasts for each product category.

• Negotiate monthly promotions with clients.

• Comprehend customer contracts and operate within established guidelines to ensure compliance with policies.

• Administer trade spending to optimize profitability while maintaining strong customer relationships.

• Partner with external vendors to generate promotional synergies.

• Evaluate the effectiveness of promotions using IRI and other analytical reports.

• Keep an eye on the competitive landscape to ensure exclusivity and prevent encroachment from other categories.

• Maintain reporting, promotional calendars, and forecasted volumes.

• Implement Dreyer’s Grand Ice Cream strategic priorities.

• Collaborate with team members and functional groups, including customer-facing supply chain, finance, and category sales development.

• Inspect products across various stores and locations, providing feedback on the retail experience.

• Sustain customer relationships and execute annual plans, distribution strategies, category tactics, shopper marketing, and urgent communications.

• Identify discrepancies between customer plans and feedback, proposing effective solutions.

• Ensure customer targets and KPIs are met, including category growth, sales, service, and inventory levels.

• Deliver results related to net sales, trade spending, market share growth, profitability, forecasting accuracy, and promotional plan precision.

⛳️ Requirements

• Take initiative and proactively identify customer challenges, recommending solutions and executing effectively.

• Demonstrated ability to cultivate strong relationships with customers and internal colleagues.

• Excellent negotiation skills aimed at achieving mutually beneficial outcomes.

• Commitment to diligence and ability to follow through on commitments.

• Strong oral, written, and interpersonal communication capabilities.

• Ability to meet performance objectives with minimal guidance and supervision.

• Proficient forecasting skills.

• Capability to research data from internal reporting systems such as IRI, PowerBI, Numerator, Kwikee, Run Report, and Trade Rate Report.

• Experience in managing accounts serviced by UNFI is preferred.

• Previous experience working with Brookshire Grocery is preferred.

• Familiarity with the Ice Cream category is preferred.

• A college or undergraduate degree is preferred.

🏝️ Benefits

• Medical, Dental, Vision coverage.

• 401(k) plan with matching contributions.

• Paid Time Off (PTO).

• 10 paid holidays plus 2 floating holidays.

• A collaborative, enjoyable, and purpose-driven workplace.

• A culture that combines a century of stability with the dynamism of a startup.

• Commitment to sustainability and social responsibility.

• Ice cream.