Customer Account Executive

This is a fully remote position, open to applicants in Alabama, +35 more states.

📋 Description

• Manage a designated territory of customer accounts.

• Focus on a data-driven, regularly updated list of accounts that present significant cross-sell opportunities.

• Achieve or surpass an annual revenue quota for expansion.

• Conduct a consultative, needs-based sales approach from qualification to closing, encompassing discovery, proposal, and negotiation.

• Collaborate with Customer Success Managers (CSMs) for seamless handoffs, account insights, and coordinated outreach.

• Ensure accurate forecasting of the pipeline and tracking of opportunities.

• Develop and maintain a comprehensive understanding of Vanco's Payments, ChMS/Realm, and additional modules.

• Identify and position the most suitable product for customer needs.

• Convey customer insights to Product and Marketing regarding factors influencing cross-sell opportunities and challenges.

• Work with the broader CAE team on best practices, competitive positioning, and strategic territory planning.

• Travel may be required based on the geographical location of the territory.

⛳️ Requirements

• Over 5 years of experience in a sales role with quota responsibilities, preferably in account-based or expansion selling to an existing customer base.

• Background in selling to faith-based, nonprofit, education, or community organizations.

• Proven history of consistently achieving or exceeding revenue goals.

• Experience overseeing a multi-account territory or business portfolio.

• Comfortable with a consultative sales process that involves various stakeholders, including pastors, church administrators, and finance teams.

• Proficient in CRM systems, such as Salesforce or similar platforms.

• Strong forecasting skills.

• Excellent discovery and needs-based selling capabilities.

• Ability to quickly establish trust with existing customers without prior personal relationships.

• Prefer working from a data-driven target list instead of cold calling.

• Organized in pipeline management and forecasting practices.

• Team-oriented with a collaborative approach to working with CSMs.

• Resilient and self-motivated.

• For remote roles, residency in one of the specified eligible U.S. states is required.

🏝️ Benefits

• Work for a mission-driven organization that makes a significant impact on the communities served.

• Join small, collaborative teams where your ideas can shape business outcomes and company culture.

• Access to ongoing professional development opportunities.

• Strong emphasis on internal promotion.

• Full medical coverage paid by the employer through HSA or Base Plan.

• Employer-paid dental, life, AD&D, short-term disability, and long-term disability insurance.

• Options for voluntary vision, accident, critical illness, and supplemental life & AD&D coverage.

• Enjoy 9 paid holidays.

• Benefit from 2 floating holidays.

• Accrue 4 weeks of paid time off (PTO).

• Receive 8 weeks of paid parental leave after six months of employment.

• Paid volunteer time off available.

• Participate in a 401(k) plan with employer matching.

• Eligible for quarterly incentive compensation.

• Annual performance bonuses are offered.