CRM, Revenue Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Full accountability for the operational oversight and continuous enhancement of the HubSpot CRM system.

• Collaborate with Marketing, Sales, and IT to create and execute a comprehensive CRM and RevOps strategy.

• Plan, execute, and refine automated marketing and sales workflows.

• Oversee lead management, lifecycle management, retention, reactivation, and the transition between Marketing and Sales.

• Assist in the implementation and optimization of pertinent sales tools.

• Guarantee data consistency and integrity across CRM and ERP systems.

• Create a common data and governance framework for the revenue funnel.

• Analyze funnels, conversion rates, pipelines, and forecasts to extract insights and identify areas for improvement.

• Segment and analyze the customer base based on commercial criteria.

• Detect churn, retention, cross-selling, and upselling opportunities.

• Lead initiatives aimed at enhancing efficiency, digitalization, and AI-supported optimization in Sales.

⛳️ Requirements

• Relevant professional experience in Revenue Operations, CRM, Sales Operations, Commercial Analytics, or a similar field.

• Extensive familiarity with HubSpot or a comparable CRM platform.

• Knowledge of CRM structures, data models, workflows, and automation processes.

• Proficiency in reporting and data visualization.

• Experience with BI tools is advantageous.

• Advanced skills in Excel.

• Familiarity with, or a strong interest in, the targeted application of AI and automation for CRM, data analysis, and commercial operations.

• Ideally, experience with marketing automation, customer journeys, lifecycle management, and customer and revenue analytics.

🏝️ Benefits

• Comprehensive, personalized onboarding with a dedicated contact person.

• Regular feedback and development discussions.

• Flexible office working arrangements.

• Access to the company fitness studio.

• Snacks and beverages available.

• Health and wellness offerings, including a dedicated health month and the WLP app.

• Modern hardware for both office and flexible working environments.

• Monthly €50 gift card top-up.

• Smartphone provision along with a mobile phone plan.

• Business bike leasing options available.

• Participation in the Corporate Benefits program.

• Electric vehicle charging stations provided.