This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Offer crisis and suicide intervention counseling via telephone to individuals requiring emergency or crisis support.

• Determine and recommend suitable organizations and service providers to address the needs of callers.

• Track caller circumstances through follow-up case management.

• Accurately document and maintain comprehensive records of telephone interventions during each work shift.

• Review daily log sheets and client records to ensure precise information recording and upkeep.

• Oversee and monitor telephone counselors and volunteers to guarantee accurate, high-quality crisis support and documentation.

• Deliver crisis intervention and suicide prevention training and consultation to counselors, volunteers, service providers, and community organizations.

• Attend and engage in staff and team meetings, sharing insights about counselor procedures and services.

• Provide crisis intervention to community groups affected by suicide as assigned.

⛳️ Requirements

• A Bachelor’s degree in Sociology, Social Work, Psychology, Special Education, Human Services, or a related field; or a High School diploma/GED with completion of AAS/Life Line's 50 hours of Crisis Intervention/Suicide Prevention training and six months of volunteer experience with Seven Counties Services following training.

• At least six months of experience in social services.

• Strong communication and interpersonal abilities.

• Familiarity with available community resources.

• Capacity to make sound decisions and judgments in stressful or unique situations.

• Effective supervisory skills and the ability to work collaboratively in a team setting.

• Capability to manage moderately unpleasant situations, such as dealing with offensive language from callers.