Crisis Call Specialist – Day or Swing

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Deliver compassionate and impartial crisis intervention over the phone.

• Perform assessments for suicide risk and behavioral health, and assist in de-escalation processes.

• Work in collaboration with on-duty clinicians when advanced intervention is necessary.

• Create safety and action plans with individuals facing crises.

• Link callers to suitable community resources and crisis response partners.

• Maintain accurate documentation of interactions in the electronic health record system.

• Adhere to established 988 Lifeline protocols and performance standards.

• Contribute to team objectives concerning response times, availability, and quality of care.

• Offer emotional support to those undergoing mental health crises through the 988 Suicide & Crisis Lifeline.

⛳️ Requirements

• High school diploma or GED along with four (4) years of full-time behavioral health experience, or a combination of education and experience.

• Bachelor’s degree with 1 year of experience in Behavioral Health, or an Associate degree with 2 years of Behavioral Health experience.

• Excellent verbal and written communication abilities.

• Capacity to manage multiple software platforms in a fast-paced work environment.

• Ability to stay focused and composed during emotionally charged discussions.

• Agency Affiliated Counselor (AAC) credential must be obtained by the end of the probationary period; applications should be submitted within 30 days of hiring.

• Experience in crisis intervention or suicide prevention is essential.

• Background in behavioral health or contact center operations.

• Familiarity with the King County and Washington State public mental health systems.

• Must be a resident of Washington, Arizona, Ohio, or Texas.

• Dependable high-speed internet with a wired connection is required; no hotspots or satellite connections are permitted.

• A smartphone that supports Microsoft Multi-Factor Authentication (MFA) is necessary.

• A quiet and private workspace that is suitable for confidential conversations is required.

• Ability to sit and use a headset for extended durations.

• A brief computer skills assessment will be required as part of the hiring process.

🏝️ Benefits

• Crisis Connections will cover the expenses for obtaining the Agency Affiliated Counselor (AAC) credential.

• This is a union-represented position (OPEIU).