Credit Controller

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Oversee a portfolio of client relationships within the credit team.

• Decrease aged debt, enhance debtor days, and boost cash flow.

• Foster positive relationships with both internal and external customers while minimizing credit risks and ensuring prompt collections.

• Generate and analyze regular credit performance reports.

• Recognize trends, risks, and opportunities to enhance debtor days, cash collection performance, and aged debt recovery.

• Meet monthly targets for debtor days, cash flow improvement, and aged debt reduction.

• Investigate, resolve, and recover historical aged debt.

• Identify accounts that necessitate action from third-party debt collection agencies or legal representatives.

• Enhance credit control processes through automation, AI tools, and data-driven decision-making.

• Contribute to continuous improvement initiatives aimed at boosting productivity, reporting accuracy, and customer outcomes.

• Utilize technology and AI-enabled solutions to streamline administrative tasks and maximize collection efficiency.

• Address and resolve queries.

• Manage challenging accounts, negotiate settlements, and resolve disputes while ensuring compliance with contractual terms.

• Collaborate with sales, projects, and contracts teams to ensure invoice accuracy, contractual adherence, and effective client reporting and relationships.

⛳️ Requirements

• Demonstrated experience in credit control (3+ years in B2B).

• Background in debt collection, account reconciliation, and credit risk evaluation.

• Strong skills in customer relationship management.

• Advanced proficiency in Excel, including pivot tables, XLOOKUP/VLOOKUP, formulas, data validation, trend analysis, and dashboard reporting.

• Capability to manipulate large datasets.

• Proficient analytical and reporting skills.

• Ability to interpret substantial volumes of financial data, identify trends and root causes, and communicate recommendations effectively to stakeholders.

• Experience in producing management information (MI), performance dashboards, and cash collection reports.

• Familiarity with AI-powered tools, automation technologies, or data-driven solutions.

• Ability to recognize inefficiencies and support the implementation of technological solutions.

• Competence in persuasive communication and negotiating sustainable payment arrangements.

• Ability to multitask and prioritize daily responsibilities to meet deadlines.

• Commitment to standardized collection processes and process enhancement.

• Ability to obtain and challenge information as necessary to achieve targets.

🏝️ Benefits

• Remote work arrangement.

• Full-time employment.

• Equal opportunities employer.