Credentialing Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Supervise and manage the credentialing associate team as a first-line leader.

• Provide training to credentialing associates regarding their daily responsibilities.

• Research and apply new processes and systems effectively.

• Document workflows for BetterHelp Insurance Credentialing and utilize these documents for team training.

• Collaborate with the Credentialing Team Lead to assess associate team performance.

• Offer constructive feedback to the team and our contracting partner, TekSystems.

• Address inquiries from other BetterHelp teams and members of the internal credentialing team.

• Deliver daily guidance, training, and support to the team.

• Identify and rectify inefficiencies within credentialing and recredentialing processes.

• Build and sustain relationships with various teams across BetterHelp.

• Monitor application statuses, credentialing deadlines, and recredentialing schedules.

• Ensure the accuracy of provider information in internal databases and Verifiable.

• Coordinate with CVO to address credentialing challenges or delays.

• Provide consistent updates to leadership on key metrics and improvements in processes.

⛳️ Requirements

• Must possess legal authorization to work in the United States.

• Comprehensive understanding of web development concepts and principles.

• Demonstrated experience with full-stack projects or significant product features.

• At least one major project showcasing frontend code, backend code, and database integration.

• Capability to design, develop, and launch a web application or substantial feature from inception to completion.

• Quick learning ability, adeptness at navigating an existing codebase, and the capacity to develop new skills independently.

• Strong sense of ownership and a desire to create something impactful.

• Minimum of five years of professional web development experience across any technology stack.

• At least three years of experience with SQL, including relational schema design and complex queries.

• Familiarity with best practices for web application, data, and SQL security.

• Comfort in working beyond framework abstractions and understanding underlying processes.

• Experience with Git in a collaborative team setting.

• Sound engineering judgment and a thoughtful approach to modern development tools, including AI assistants, with a focus on security, privacy, and code quality.

🏝️ Benefits

• Opportunity for remote work complemented by regular in-person bonding events sponsored by the company.

• Competitive salary package.

• Comprehensive perks program (including free therapy, employee wellness initiatives, and more).

• Excellent coverage for health, dental, and vision needs.

• 401k benefits with employer matching contributions.

• An opportunity to create impactful solutions that enhance lives and are well-received.

• Access to any hardware or software that enhances your productivity and happiness.

• A fantastic community of colleagues.

• Performance-based bonuses.

• Reimbursement for approved company travel expenses.

• Reasonable accommodations for employees who may have travel constraints.