Credentialing Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Supervise multiple Credentialing Team Leads and manage credentialing operations.

• Take ownership of client health as a key performance indicator (KPI) and drive credentialing performance metrics to achieve service level agreements (SLAs) while maintaining quality.

• Identify and execute process enhancements to boost efficiency, minimize errors, and promote automation adoption.

• Recognize operational risks, formulate mitigation strategies, and ensure business continuity.

• Handle client escalations and resolve intricate credentialing issues.

• Oversee capacity planning, workload distribution, and initiatives for skill development.

• Collaborate with internal teams to streamline workflows and enhance automation.

• Provide updates and performance insights to senior leadership, accompanied by data-driven recommendations.

• Manage client communications and highlight opportunities for improved outcomes and product advancements.

• Set performance expectations and mentor Credentialing Team Leads.

• Monitor and report team metrics in alignment with company-wide objectives and key results (OKRs).

• Communicate company-wide goals to the team level.

• Conduct regular one-on-one meetings with Team Leads.

• Identify attrition risks and devise strategies for retention.

• Cultivate collaboration, engagement, and a culture of high performance within the team.

• Implement best practices in coaching, recognition, and career development.

⛳️ Requirements

• Proven leadership experience within a high-volume operations setting.

• A data-driven approach with the capability to analyze performance trends and enact improvements.

• Experience in managing multiple team leads and scaling operational teams in a rapidly growing environment.

• Outstanding organizational skills and a proactive problem-solving attitude, with the ability to manage several priorities concurrently.

• Familiarity with credentialing processes, provider data management, and healthcare compliance.

• Legally authorized to work in the country where the position is located.

• Willingness to work US hours (EST), specifically from 5:00 PM to 2:00 AM IST.

• Background in Healthtech.

• Experience in Credentialing.

🏝️ Benefits

• Full coverage of health, dental, and vision insurance premiums for employees.

• Unlimited paid time off (PTO) for the US-based team.

• Minimum of two weeks off each year for recharge purposes for the US-based team.

• Health insurance coverage in India.

• Statutory leave benefits in India.

• Additional wellness (menstrual) leave for women in India.