COTS Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct daily maintenance of enterprise business applications across both Windows and RHEL environments, which include virtualized and AWS-hosted platforms.

• Strategically plan, coordinate, and carry out upgrades for operating systems, databases, and applications in collaboration with various IT functional teams.

• Utilize enterprise tools to monitor IT systems, ensuring they meet availability, performance, and operational standards.

• Oversee and coordinate IT service delivery to meet mission requirements.

• Diagnose complex application problems, perform root-cause analyses, and implement necessary corrective measures.

• Record system modifications through Change Requests, ServiceNow PRB tickets, and other internal tracking mechanisms.

• Evaluate vulnerability and security scan outcomes, confirm system integrity, and address findings in accordance with established security protocols.

• Maintain compliance with organizational policies, technical standards, and service-level agreements.

• Adhere to SEC-sanctioned operational procedures for ticket management, reporting, and service-level performance metrics.

• Collaborate with software engineers, technical experts, and operations staff to enhance system performance and mission preparedness.

• Facilitate knowledge sharing and cross-training opportunities for fellow IT personnel.

⛳️ Requirements

• A Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a similar field.

• A minimum of 5 years of experience in IT support for enterprise systems.

• At least 5 years in production or industrial engineering settings.

• Extensive knowledge in troubleshooting and configuring Windows operating systems.

• Proven understanding of Linux OS, databases, networks, certificates, and system integration.

• Capability to independently research problems, troubleshoot intricate issues, and devise technical solutions.

• Excellent organizational skills and meticulous attention to detail.

• Proficient in managing multiple tasks simultaneously.

• Ability to establish and maintain effective working relationships with vendors, clients, and technical teams.

• Strong written and verbal communication abilities.

• Proficient in Microsoft Office Suite.

• Must be a U.S. Citizen with no dual citizenship.

• Capable of obtaining and retaining a government suitability clearance.

• Successful completion of a background check.

• Must have or be eligible to acquire a government security screening and achieve a Public Trust security clearance.

• A suitable environment for telework is required.

• Willingness to participate in occasional after-hours maintenance windows.

🏝️ Benefits

• Virtual health consultations.

• Commuter benefits.

• Pet insurance options.

• Discounts on entertainment.

• Annual performance evaluations.

• Tuition reimbursement.

• Opportunities for internal career advancement.

• Generous 401(k) matching contributions.

• Life insurance coverage.

• Disability insurance options.

• Financial wellness resources.

• Annual recognition awards.

• Service anniversary celebrations.

• Referral bonuses.

• Peer recognition programs.

• Comprehensive healthcare coverage.

• Wellness initiatives.

• Flu vaccination programs.

• Biometric health screenings.

• Fully remote work setup.