This is a fully remote position, open to applicants in Michigan.

📋 Description

• Execute daily correspondence tasks within the Hospital and/or Medical Group revenue operations.

• Gather, organize, scan, redact, and catalog patient and insurance correspondence along with related documents into OnBase or a comparable application.

• Sort and date-stamp incoming faxes, emails, and postal correspondence, distributing them appropriately.

• Examine returned mail, investigate and rectify patient accounting information, update envelopes, and resend mailings as necessary.

• Aid in large copy and mailing productions and organize outgoing correspondence to ensure cost-effective postage.

• Print UB04 forms and dispatch medical records via Certified Mail to assist Billing and Follow-Up teams.

• Unpack and stock supplies, oversee inventory levels, and reorder supplies and envelopes as needed.

• Prepare special reports as requested by the manager.

• Provide backup support, train newly selected employees, and participate in cross-training for various functions.

• Carry out additional tasks assigned by the manager.

• Keep abreast of relevant laws, regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, policies, and procedures.

⛳️ Requirements

• High school diploma required.

• At least one (1) year of experience in a hospital or clinic setting, an insurance company, managed care organization, or other financial service environment performing mailroom and document imaging functions, or an equivalent combination of education and experience.

• Proficient data entry skills (50-60 keystrokes per minute).

• Strong verbal and written communication abilities.

• Skills in organization, interpersonal interactions, accuracy, attention to detail, time management, problem-solving, and independent work.

• Basic knowledge of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.

• Capability to read, write, and effectively operate a keyboard and telephone.

• Ability to thrive in a collaborative and shared leadership environment.

• Commitment to adhere to Trinity Health policies and procedures.

• Preferred completion of regulatory/mandatory certifications and skills validation competencies.