Coordinateur de Programme, Bilingue

This is a fully remote position, open to applicants in Canada.

📋 Description

• Welcome patients to their appointments and assist them in using the iMD educational program on the clinic's iPads.

• Handle incoming phone calls and fax communications.

• Confirm upcoming patient appointments.

• Order and receive supplies and equipment for the clinics.

• Collaborate on the equipment, delivery, and installation of new clinics.

• Follow up on missing medications and documents with programs and pharmacies.

• Send forms and reports via fax or email.

• Troubleshoot IT issues in cooperation with the IT team.

• Prepare charts and medications for the next day's appointments.

• Transport medications, blood samples, and supplies to other clinics as needed.

• Maintain the registry of discontinued medications.

• Participate in monthly inventory and regular checks.

• Address courier requests and manage returns of goods to the head office.

• Contribute to temperature variation reports for refrigerators.

• Assist in communications with the Occupational Health and Safety Commission.

• Archive and return patient reports to the head office.

• Support quality initiatives to maintain ISO certification for Innomar clinics.

• Coordinate patient and client support requests, file admissions, documentation, and follow-up.

• Monitor workflows, queues, and transaction quality.

• Collaborate with internal stakeholders, external partners, and service providers.

• Escalate complex issues and service risks.

• Enhance workflows and promote the adoption of digital processes.

• Execute other assigned tasks.

• May be required to remain on standby.

⛳️ Requirements

• High School Diploma or preferred Post Secondary education.

• Technical vocational training or a suitable combination of experience and education.

• 3-5 years of experience in a similar administrative role.

• At least two years of experience in the healthcare field.

• Experience with SalesForce software or a CRM system is advantageous.

• Post-secondary education in medical office administration or equivalent in a relevant discipline.

• Ability to communicate effectively in both written and verbal forms in English and French is a plus.

• Comprehensive knowledge of Microsoft Office Suite is essential.

• Proficiency in Microsoft Word, Excel, PowerPoint, and other Office applications.

• Familiarity with the pharmaceutical distribution industry is a plus.

• Strong analytical and mathematical abilities.

• Capability to work both independently and collaboratively within a team environment.

• Proven ability to meet deadlines consistently.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.