Contractor Recruiter Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the contractor recruitment process from the initial outreach to the collection of documents and training.

• Respond to inquiries about the hiring process and document each interaction.

• Support recruiters in sourcing leads, reviewing insurance and completing hire packages, and generating daily and monthly reports, while also training team members.

• Handle and fulfill acquisition requests from area managers.

• Guide contractors through home warranty procedures and policies.

• Conduct outbound calls to contractors nationwide to promote and sell the advantages of joining the contractor network.

• Establish both physical and digital profiles for contractors.

• Collect necessary documentation from contractors, licensing boards, and insurance providers.

• Assist contractors with their initial billing via the online contractor portal.

• Negotiate pricing with contractors in accordance with First American guidelines.

• Monitor reports to ensure adequate territory coverage and identify contractor hiring requirements.

• Train new staff on procurement processes and procedures.

• Keep track of and maintain current state licensing requirements.

• Manage contractor company name changes in both physical and digital profiles.

• Verify documentation for contractor hiring packages prior to CRM approval.

• Research and distribute leads for challenging hiring areas.

• Collaborate with the Manager on process flows, Falcon changes, reporting tools, and daily/monthly production reports.

• Partner with Marketing to explore innovative ways to promote First American to contractors.

⛳️ Requirements

• High School Diploma or equivalent.

• Some college education is preferred.

• A minimum of 2 years in vendor management, customer service, sales, or outbound telesales experience.

• Experience in home warranty or real estate is advantageous.

• Basic knowledge of commercial insurance is required.

• Strong organizational skills with the ability to prioritize tasks and follow up effectively.

• Excellent listening, verbal, and written communication abilities.

• Demonstrated customer service skills.

• Attention to detail is essential.

• Proficient in Microsoft Office applications.

• Capability to work under pressure while adapting to changing schedules and demands.

• Strong decision-making, problem-solving, and conflict resolution skills.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Paid time off/sick leave.

• Employee stock purchase plan.

• An inclusive, people-first workplace culture.

• Equal opportunity employment.