Contract Specialist, Cloud Integrations

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare contracts for customers, order documentation, and related paperwork for Cloud Integrations services and migrations.

• Oversee and process a significant volume of transactions; ensure scope, pricing, terms, service details, and customer requirements are validated.

• Maintain records related to contracts, orders, customers, and migrations in Salesforce, ticketing systems, knowledge bases, and operational tracking tools.

• Collaborate with engineers, Project Managers, Service Operations, Sales, Account Executives, Legal, Finance/Billing, Products, customers, and vendors.

• Identify, triage, document, escalate, and track quoting, system, and process issues until resolved.

• Obtain necessary approvals and send contract documentation for signatures via DocuSign.

• Inform relevant departments about executed contracts, amendments, terminations, NDAs, novations, and other changes.

• Work closely with Sales to ensure opportunity values are accurately reflected throughout the sales cycle and generate supporting reports.

• Validate opportunity and revenue data, assist with reconciliation and cleanup, manage invoice or credit requests, and oversee Salesforce deployment dates.

• Monitor customer commitments, migration milestones, escalations, risks, and deliverables while providing regular status updates.

• Adhere to company ethics, data-handling, privacy, compliance, and policy requirements.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's or University degree in business, operations, technology, or a related field of study, or equivalent years of relevant work experience required.

• At least 3 years of experience in contract administration, sales operations, service operations, or a related customer- or transaction-support role.

• Proven understanding of quote-to-order and contract-processing workflows, including complex multi-service or multi-client transactions.

• Experience with CRM, ticketing, or operational systems.

• Working knowledge of cloud infrastructure, managed services, customer migrations, or related technical service environments.

• Proficient in Microsoft Office products.

• Must be legally authorized to work in the United States without requiring visa sponsorship.

• Demonstrated customer-first approach.

• Strong sense of ownership, accountability, and follow-through in managing transactions, issues, and commitments.

• Excellent verbal and written communication skills, with the ability to convey process or technical information to non-technical audiences.

• Detail-oriented, organized, proactive, and able to manage competing priorities under tight deadlines.

• Experience with Salesforce and ServiceNow or similar platforms preferred.

• Familiarity with BaaS, IaaS, DRaaS, virtualization, connectivity services, and DocuSign preferred.

• ITIL Foundation or a similar service-management certification preferred.

🏝️ Benefits

• Full-time remote work.

• Reasonable accommodation for qualified individuals with disabilities.