Contract Operations Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement and uphold independent agreements with customers and Group Purchasing Organizations (GPOs).

• Conduct quality control assessments on contract creation, pricing structures, and customer eligibility.

• Oversee and address issues that arise during contract implementation.

• Handle workflows for New Account Requests (NAR).

• Ensure accurate maintenance of customer master data across relevant business systems.

• Organize activities related to account setup, maintenance, and data governance.

• Investigate and resolve discrepancies related to customers and accounts.

• Implement quality control procedures to ensure data accuracy, contract compliance, and operational consistency.

• Identify gaps in processes and suggest improvements for efficiency, standardization, and customer experience.

• Assist with audits, document reviews, and governance activities related to processes.

• Engage in cross-functional projects, process enhancements, and system upgrade initiatives.

• Aid in gathering requirements, testing, User Acceptance Testing (UAT), training, implementation, and post-launch activities.

• Contribute to initiatives focused on Lean, Kaizen, and operational excellence.

• Collaborate with teams from Commercial Sales, Commercial Operations, Customer Service, Contracting, GPO Administration, and Business Process Excellence.

• Provide operational assistance, issue resolution, and expertise in contract administration.

• Work collaboratively across teams to fulfill customer agreements and assist in achieving strategic business goals.

⛳️ Requirements

• Strong communicator experienced in collaborating with various stakeholders to resolve issues and assist customers.

• Background in supporting system enhancements, User Acceptance Testing (UAT), process improvements, and initiatives aimed at operational excellence focusing on efficiency and standardization.

• Excellent organizational, analytical, and problem-solving abilities with a keen eye for detail and the capability to manage competing priorities.

• Proficient in SAP, DocuSign, Microsoft Office, and other enterprise applications.

• Capable of supporting planning, testing, training, implementation, and continuous process optimization.

• Demonstrated experience managing operational processes such as vendor onboarding, account maintenance, and mailbox management.

• Bachelor's degree or Associate’s degree with equivalent professional experience is preferred.

• Experience in contract administration, commercial operations, customer support, or associated business functions.

• Familiarity with contract implementation, customer account setup, process improvements, audits, and the ability to juggle multiple priorities.

• Experience in executing customer agreements and pricing programs while ensuring accuracy and compliance.

• Knowledge of quality control assessments, document management, approval workflows, and electronic records administration.

• Preferred experience with GPOs, healthcare contracting, wholesaler operations, or commercial operations processes.

• Project management experience is a plus.

• Must be legally authorized to work in the United States.

• Must complete a drug screening, if applicable.

• Must not require employment visa sponsorship now or in the future.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life, disability, and accident insurance.

• Tuition reimbursement.

• Opportunities for professional development.

• Competitive salary.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Positive work environment.

• Relocation assistance is not provided.