Content Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee incoming project requests and manage workflows using Monday.com

• Ensure accurate entry, assignment, prioritization, tracking, and completion of projects

• Monitor project advancements and maintain communication with stakeholders

• Organize marketing initiatives for office relocations, openings, and closures, which includes client communications, website updates, timelines, and stakeholder coordination

• Recognize workflow enhancements, streamline procedures, and automate manual tasks

• Utilize AI and technological tools to boost the efficiency, consistency, and productivity of the Content team

• Assist with operational initiatives and special projects

• Manage logistics for client and prospect webinars, including scheduling, registration, rehearsals, execution, reporting, and follow-up

• Collaborate with stakeholders and presenters to ensure consistent, professional webinars

• Monitor webinar metrics and refine webinar processes, templates, and workflows

• Act as the primary contact for designated marketing vendors, including the print-on-demand partner

• Handle vendor communications and daily coordination

• Coordinate updates to employee information and manage program administration

• Keep vendor workflow documentation and support ongoing improvements

• Facilitate onboarding, training, and resource coordination for marketing

• Manage updates to employee bios, headshots, credentials, and profiles

• Oversee marketing technology access and support requests

• Assist with employee onboarding and offboarding processes

• Manage shared marketing inboxes and support ticket intake and routing

• Maintain process documentation and team resources

• Provide operational support for Content team initiatives and projects

⛳️ Requirements

• 3-4 years of experience in operations, project coordination, workflow management, administrative support, or a related field

• Proven ability to manage multiple priorities in a fast-paced setting

• Experience in supporting various stakeholders and handling a significant volume of requests

• Familiarity with Monday.com or similar work management systems is preferred

• Knowledge of AI productivity tools such as Microsoft Copilot, Claude, or similar technologies

• Excellent organizational skills with exceptional attention to detail

• Capability to work independently, exercise sound judgment, and manage responsibilities with minimal supervision

• Ability to pinpoint workflow inefficiencies and propose practical process improvements

• Strong problem-solving and prioritization capabilities

• Outstanding written and verbal communication skills

• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint

• Quick learner of new systems, technologies, and processes

• Naturally curious, adaptable, and eager to discover more efficient working methods

• Collaborative and service-oriented, with a focus on facilitating team success

• Availability Monday through Friday, 8AM to 5PM

• Flexibility to work occasional early or late hours to meet business tasks and deadlines

🏝️ Benefits

• Company Paid Basic Life & AD&D Insurance

• Company Paid Short-Term and Long-Term Disability Insurance

• Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance

• Three Cigna medical plan offerings, including two High Deductible Health Plans and a Traditional Co-Pay medical plan

• Kaiser Medical plans available in California

• Health Savings Account (HSA) with company contributions for those enrolled in either HDHP medical plan

• Two comprehensive Dental Plans

• Vision Insurance Plan

• Dependent Care Savings Account for child and dependent care

• 14 Company Paid Holidays, including a full week off at Thanksgiving

• Generous paid time off program for vacation and sick days

• Employee Assistance Plan

• Family Medical Leave

• Paid Parental Leave (8 weeks)

• Maternity benefits utilizing company-paid STD, any supplemental STD, plus Parental Leave (8 weeks)

• Adoption Assistance Reimbursement Program

• Company Paid Concierge Services

• 401(k) Retirement Plan with Traditional and Roth options, per-pay-period match, and after-tax option

• Pet Insurance

• Personalized financial planning and guidance from Mercer Advisors professionals at preferred employee pricing

• Basic technology needs provided for position requirements