Content Manager – Global and Segments

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the operational framework for translation and localization, which includes managing external partnerships.

• Determine the process for submitting, prioritizing, and tracking localization requests.

• Oversee translation and localization vendors, focusing on quality calibration and expected turnaround times.

• Set service level agreements (SLAs) and performance benchmarks with external partners.

• Ensure that translated materials uphold clinical accuracy, maintain voice consistency, are culturally suitable, and align with clinical standards.

• Coordinate internal clinical or compliance reviews when necessary.

• Manage the adaptation of content for various industries and portfolio segments across engagement and product materials.

• Differentiate between segment adaptation and genuine custom work.

• Create reusable, industry-ready bundles along with messaging frameworks tailored to specific personas.

• Align persona archetypes with industry sectors and segment priorities.

• Transform the needs of personas into actionable insights for content creators.

• Review drafts for segments to ensure they are consistent with persona fidelity and strategic direction.

• Govern localized and segmented materials through maintained source-of-truth versions, derivatives, naming conventions, and version control.

• Keep track of assets by language, industry, and persona patterns.

• Identify timeline risks and synchronize vendor capacity with campaign and product release schedules.

• Collaborate effectively with engagement strategy, product content teams, creators, operations, clinical reviewers, and external localization vendors.

⛳️ Requirements

• Minimum of 5 years of experience in localization, content operations, or content strategy, ideally within a B2B2C or healthcare setting.

• Proven experience in managing translation or localization vendors, including SLAs and quality calibration processes.

• Strong insight into developing reusable, regulated content systems across diverse languages, industries, and personas.

• Capability to differentiate scalable segment adaptation from custom one-off projects and create frameworks that support scalability.

• Excellent skills in cross-functional collaboration with teams in engagement strategy, product content, operations, and clinical reviews.

• Strong verbal and written communication abilities.

• Familiarity with content or project management tools such as ClickUp, Frontify, or Sanity is advantageous.

🏝️ Benefits

• 100% company-covered single tier medical insurance.

• Paid time off (PTO).

• 401(k) plan with company matching.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Disability insurance.

• Comprehensive benefits package.