Content Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of member campaigns from initiation to evaluation, encompassing onboarding, clinical outreach, quality measures, plan understanding, and digital adoption.

• Transform incoming requests into comprehensive briefs and scoping documents that outline content and technical specifications.

• Develop new campaigns incorporating engagement strategies and service design, including journey mapping, channel selection, sequencing, and objectives.

• Construct campaigns with holdouts or variations whenever applicable, documenting hypotheses and performance evaluations.

• Collaborate with clinical, quality, product, and technology teams to convert program objectives into actionable campaigns.

• Oversee channel quality assurance standards and conduct launch health checks, monitoring volumes, responses, and errors.

• Implement suppression rules, consider contact history, and manage competing member communications in sequence.

• Sustain automated campaigns through content updates, drift monitoring, and logic adjustments.

• Keep status, responsibilities, and next steps updated in Monday.com.

• Provide daily guidance to the Member Engagement Operations Associate on shared campaigns and quality assurance.

• Commit to delivering one scoped process improvement initiative each quarter with measurable results before and after implementation.

• Utilize AI for drafting, summarizing, quality assurance checks, documentation, and initial translations.

⛳️ Requirements

• 3–6 years of experience in project or program management, communications operations, or engagement operations.

• Exceptional attention to detail.

• Experience in supporting health program engagement: assisting individuals in scheduling, verifying, screening, refilling, or completing beneficial actions.

• Practical experience with testing — having conducted or supported an A/B test or holdout.

• Proficiency in a project management system (Monday.com, Asana, Jira, Smartsheet), including configuring views and automations.

• Experience in designing campaigns or member journeys, not just executing pre-existing briefs.

• Comfort with utilizing performance data to inform subsequent changes.

• Proven ability to enhance processes through checklists, templates, or automation.

• Genuine interest in AI tools along with some hands-on experience.

• Strong writing and communication skills.

• Professional fluency in Spanish, both written and spoken — preferred.

• Experience in healthcare, public health, or another regulated field — preferred.

• Familiarity with Medicare Advantage or Stars/quality measures — preferred.

• Basic technical proficiency: SQL, Looker or similar, or experience with no-code/low-code workflow creation — preferred.

• Experience working with older adults or other populations where plain language and accessibility are crucial — preferred.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.

• Generous paid time off.

• $100 monthly stipend for mobile or internet expenses.

• Stock options available for all employees.

• Bonus eligibility for all positions, excluding Director and above.

• Commission eligibility for Sales roles.

• Parental leave program.

• 401K program.