Content Designer

This is a fully remote position, open to applicants in New York.

📋 Description

• Create clear and consistent UI text for labels, error messages, empty states, onboarding, tooltips, and other interfaces.

• Lead the design of information architecture and navigation for intricate product areas leveraging research and user mental models.

• Establish and uphold terminology across products.

• Collaborate with product management and product marketing to address naming conflicts and facilitate sustainable decision-making.

• Develop guidelines and patterns centered around content, including standards for error messaging, capitalization, and in-product assistance.

• Design and manage in-product guidance experiences such as walkthroughs and tours.

• Work together on design system standards to ensure that content patterns are compliant and reusable.

• Collaborate with design and research teams on usability studies and card sorting exercises.

• Provide support to product designers with frameworks and AI-assisted tools to ensure quality at scale.

• Collaborate with product design, product management, engineering, research, and marketing teams across security, observability, and platform products.

⛳️ Requirements

• A Bachelor's degree with 5 years of relevant experience, or a Master's degree with 3 years of relevant experience.

• Relevant experience encompasses content design and UX writing practice.

• Previous experience in content design, UX writing, or a closely related field within complex software products.

• Proven experience in driving cross-functional consensus on terminology and naming decisions with product, marketing, and engineering stakeholders.

• Preferred: adaptability and resilience in navigating through ambiguity.

• Preferred: capability to articulate the strategic importance of content design to key stakeholders.

• Preferred: proficiency in crafting UI text and the ability to write clearly, concisely, and consistently across various UI surfaces.

• Preferred: understanding of information architecture, taxonomy, and navigation.

• Preferred: experience with Figma and design systems; familiarity with Magnetic or similar enterprise design systems is a plus.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Short- and long-term disability coverage.

• Basic life insurance.

• Cisco restricted stock unit grants may be available.

• 10 paid holidays per full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation per full calendar year for non-exempt employees.

• Flexible vacation time off program with no defined limit for eligible exempt employees.

• 80 hours of sick time off provided at hire and each January 1st thereafter.

• Up to 80 hours of unused sick time carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days per full calendar year.

• Annual bonuses may be available for non-sales roles.

• Performance-based incentive pay for sales-plan employees.