Content and Communications Lead

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and implement a content strategy that aligns with the organization's priorities and fundraising objectives.

• Ensure consistent messaging, talking points, and brand voice guidance across various channels and teams.

• Provide counsel to communications leadership and program teams regarding campaign and announcement messaging.

• Create key messages and statements for Communications leadership.

• Write, capture, and produce narratives that highlight programs, milestones, and community impact.

• Maintain a pipeline of ready-to-use content for social media, emails, websites, donor reports, and press releases.

• Organize and tag a content library on Google Drive and the website.

• Uphold brand voice, dignity, authenticity, and safeguarding standards.

• Plan, write, and edit weekly blog posts and long-form stories focused on community voices.

• Oversee the editorial calendar and maintain a pipeline of stories ready for publication.

• Contribute content for the Annual Report, Giving Tuesday/EOY campaigns, impact newsletters, and donor stewardship series.

• Adapt core stories for various channels.

• Write, design, and distribute weekly newsletters and response emails using ActiveCampaign or a similar platform.

• Organize email calendars, segment audiences, test performance, and enhance future sends.

• Manage content strategy and calendars for platforms including Instagram, Threads, Facebook, LinkedIn, X, YouTube, and TikTok.

• Edit copy and formatting for each platform and audience.

• Supervise content from visual and multimedia producers.

• Monitor engagement and community discussions, responding or escalating as necessary.

• Edit b-roll footage and photos for social media use.

• Lead content creation for disaster response across blog, email, website, and social media.

• Rapidly scale communications output to meet fundraising and media needs.

• Identify and enlist content creators on the ground.

• Collect real-time information, stories, and assets from field teams.

• Convey survivor, staff, and volunteer experiences accurately and with dignity.

• Create creative briefs and guidelines for field staff, volunteers, and external creatives.

• Provide storytelling and content-capture guidance to on-the-ground creators and program staff.

• Report directly to the Head of Communications.

⛳️ Requirements

• Bachelor's Degree in Communications, Journalism, Creative Writing, or a related field is preferred; equivalent professional experience will also be considered.

• A minimum of 5 years of experience in writing, photography, videography, or multimedia storytelling.

• Ideally, experience within the nonprofit, humanitarian, or media sectors.

• Ability to produce high-quality written and visual content under tight deadlines and in challenging environments.

• Experience in gathering stories directly from the field and turning them into emotionally engaging, human-centric narratives.

• Proficiency with WordPress/Gutenberg CMS, ActiveCampaign or similar ESP, and major social media platforms.

• Familiarity with photography, videography, and multimedia editing tools, including Adobe Photoshop, Lightroom, Premiere Pro, and CapCut or similar.

• Ability to produce, edit, and package visual stories optimized for web and social media platforms.

• Experience utilizing Canva, Adobe Creative Suite, Google Workspace, Slack, Zeck, and Notion.

• Highly organized, adaptable, and capable of managing multiple priorities.

• Ability to work in structured content planning as well as fast-paced, unpredictable environments.

• Cross-cultural sensitivity and the ability to engage respectfully in diverse settings.

• Comfortable operating in a newsroom environment during disasters, including evenings and weekends.

• Ability to utilize AI as an assistant for grammar, structure, ideation, and research, without using it to draft content.

• Comfortable with flexible, non-traditional working hours during response periods.

• Willingness to travel up to 25% of the time.

• Willingness to live in a communal setting while on program.

🏝️ Benefits

• Flexible working hours.

• Unlimited PTO.

• Opportunity to travel to program locations.

• Medical, vision, and dental insurance plans (for US Employees).

• Flex Spending Account (for US Employees).

• 401K with safe harbor match for U.S. staff (for US Employees).

• Travel to and from program locations.