Contact Centre Sales Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Convert qualified leads into bookings utilizing phone, email, and chat with a consultative sales strategy.

• Manage the sales pipeline in Salesforce by logging activities, tracking follow-ups, and overseeing opportunities to closure.

• Boost revenue across both B2C and B2B channels by suggesting appropriate travel experiences.

• Reconnect with leads and re-engage prospects through proactive outbound efforts.

• Provide outstanding service while meeting KPIs for conversion rates, customer retention, call quality, and guest satisfaction.

• Stay informed about product offerings, brand promotions, and travel industry trends.

• Engage in enablement sessions, share best practices, and contribute to the overall goals of the team.

• Foster loyalty and encourage repeat business through tailored service and relationship-building over time.

⛳️ Requirements

• Driven by goals and capable of meeting or exceeding sales targets in a results-oriented setting.

• Skilled in consultative selling, which includes asking insightful questions, practicing active listening, and recommending appropriate products.

• Proficient in navigating Salesforce to manage leads, monitor activities, and facilitate conversions.

• Knowledgeable about both B2C and B2B customer and trade-partner support.

• Capable of building rapport and establishing long-term relationships with customers.

• Team-oriented and collaborative.

• Experience in a structured, performance-focused, fully remote environment with explicit expectations and accountability measures.

• Flexibility to support a 7-day contact center operation with rotating morning, evening, weekend, and occasional holiday shifts.

• Willingness to work overtime during peak periods.

• Openness to obtaining TICO Certification within the first 60 days of employment.

• Ability to start full-time on October 7, 2026.

🏝️ Benefits

• $19.35 CAD/hour as base pay.

• Unlimited performance-based incentive opportunities.

• High performers generally earn approximately $10,000 in additional annual incentive income.

• Learning budget available.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid volunteer days.

• Involvement in sustainability-focused initiatives.

• TTC covers the cost of the initial TICO certification attempt.