Contact Centre Sales Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Transform qualified leads into bookings via phone, email, and chat utilizing a consultative sales method.

• Oversee the Salesforce sales pipeline by logging activities, following up, and closing opportunities.

• Boost revenue across B2C and B2B sectors by suggesting appropriate travel experiences.

• Engage with leads and execute outbound re-engagement efforts.

• Provide outstanding service while meeting KPIs for conversion, retention, call quality, and guest satisfaction.

• Stay updated on products, promotions, brands, and travel trends.

• Participate in enablement sessions, exchange best practices, and contribute to shared objectives.

• Foster loyalty and repeat business through tailored service and long-term relationships.

⛳️ Requirements

• Results-driven with the ability to excel in a target-focused environment while meeting or surpassing quotas.

• Proficient in consultative selling techniques, including effective questioning, active listening, and product recommendations.

• Comfortable using Salesforce CRM to manage leads, monitor activities, and facilitate conversions.

• Knowledgeable in both B2C customer-facing and B2B trade-partner support.

• Strong relationship-building and rapport skills that encourage repeat business.

• Ability to work collaboratively and contribute to a positive sales culture.

• Experience in a highly structured, performance-oriented, fully remote setting with clear expectations and accountability measures.

• Flexible schedule to accommodate a 7-day contact centre operation through rotating morning, evening, weekend, and occasional holiday shifts.

• Readiness to support overtime during peak, high-volume periods.

• Commitment to becoming TICO Certified within the first 60 days of employment; the initial certification attempt will be employer-funded.

• Availability to commence full-time on October 7, 2026, if selected.

🏝️ Benefits

• Competitive pay of $19.35 CAD/hour along with performance-based incentives.

• Unlimited opportunities for performance-based incentives.

• High achievers generally earn about $10,000 in additional annual incentive compensation.

• Learning budget available.

• Access to professional training programs.

• Opportunities for career advancement.

• Paid volunteer days provided.

• Involvement in sustainability-focused initiatives.

• TTC covers the cost of the initial TICO certification attempt.

• Support for disability accommodations.