This is a fully remote position, open to applicants in Alabama, +8 more states.

• Conduct engaging virtual training sessions for both new and current contact center associates in service and sales, primarily via Microsoft Teams.

• Oversee onboarding for new hires, as well as upskilling and ongoing learning initiatives.

• Develop and enhance training materials, including presentations, videos, job aids, assessments, and knowledge checks.

• Recognize opportunities to enhance onboarding processes, learner engagement, ramp-up times, and post-training performance.

• Mentor associates on systems, software, hardware, and tools specific to the contact center.

• Evaluate trainee performance, pinpoint skill gaps, and deliver targeted coaching.

• Utilize feedback, assessment outcomes, and performance metrics to uncover training opportunities and assess effectiveness.

• Collaborate with the Training Director and department leaders to ensure training aligns with changing business objectives.

• A minimum of 2 years of experience as a trainer, facilitator, or learning professional.

• Experience in delivering live virtual training via Teams, Zoom, or similar platforms.

• Proficient in creating, adapting, and enhancing training content and materials.

• Strongly preferred experience in leading new-hire or cohort-based training within a contact center, customer service, or sales environment.

• Preferred background in sales training or contact center sales.

• Travel industry experience is a plus.

• Familiarity with Sabre, Apollo, Amadeus, or Worldspan is preferred.

• Comfortable with learning new systems and troubleshooting technical issues.

• Ability to remain composed and effective when priorities or procedures shift.

• Open to giving and receiving direct feedback in a collaborative setting.

• Patient, approachable, and capable of adapting to various learning styles and skill levels.

• Travel perks that allow you to experience the journeys you help create.

• People-first, feedback-driven culture.

• Genuine opportunities for career growth in training, leadership, and operations.

• Chance to shape and enhance training programs.