Consumer Experience Insights Director

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Spearhead comprehensive consumer research projects to identify essential patient needs, preferences, and areas of friction in the care experience.

• Monitor and evaluate patient feedback and satisfaction metrics to convert intricate data into straightforward, actionable improvements in care across all departments.

• Lead cross-functional teams in creating seamless patient journeys that foster trust, enhance satisfaction, and boost clinical engagement.

• Convert patient insights into impactful strategic presentations that enable healthcare leaders to make compassionate, data-informed decisions.

• Guide and mentor a committed team.

• Advocate for empathy across critical touchpoints.

• Connect executive vision with human-centered advocacy.

⛳️ Requirements

• High School diploma or equivalent with five years of relevant cumulative experience required, including two years in leadership/management, or an Associate's/Bachelor's degree with three years of relevant cumulative experience required, including two years in leadership/management.

• A minimum of ten years of progressive experience in consumer insights and/or customer experience management.

• At least two years of direct leadership experience in managing, mentoring, and developing team members.

• Demonstrated success in conducting consumer insights research and analysis.

• Master's Degree is preferred.

• No specific licensure, certification, or registration is required.

🏝️ Benefits

• Eligible for an annual bonus incentive.

• Comprehensive health coverage, including medical, dental, vision, prescription coverage, and HSA/FSA options.

• Employer-matched 403(b) retirement plan.

• Access to planning and hardship resources.

• Disability and life insurance coverage.

• Pro-rated paid time off (PTO) and holidays.

• Ascension-funded tuition (Vocare) program.

• Tuition reimbursement opportunities.

• Ongoing professional development and online learning initiatives.

• Employee Assistance Program available.

• Counseling and peer support services.

• Resources for spiritual care and stress management.

• Parental leave benefits.

• Adoption assistance and family benefits provided.

• Optional legal and pet insurance available.

• Transportation savings programs offered.