Consumer Engagement Manager, Bilingual

This is a fully remote position, open to applicants in Florida.

📋 Description

• Educate and engage potential candidates for cochlear implants, their families, and healthcare professionals.

• Conduct individual meetings to provide education, resources, and peer or community support.

• Manage consumer inquiries, ensuring follow-up and maintaining precise documentation.

• Participate in MED-EL Monday programs and educational initiatives designed for new recipients.

• Support education regarding product upgrades, second-side implantation, accessories, and available services.

• Build relationships with cochlear implant centers and healthcare professionals within the designated territory.

• Establish and enhance referral pathways while improving patient education and support for recipients.

• Develop communication strategies with key centers and execute locally tailored engagement activities.

• Collaborate with regional account management and customer service representatives.

• Foster awareness and participation in MED-EL’s HearPeer Community.

• Recruit, train, develop, and engage HearPeer Mentors.

• Contribute HearPeer content for social media, newsletters, educational materials, and other channels.

• Plan and engage in conferences, educational programs, and community events.

• Coordinate logistics for events, including travel arrangements, presentations, exhibit staffing, and follow-up.

• Deliver presentations to consumers, families, healthcare professionals, and community partners.

• Contribute to programs, educational resources, marketing initiatives, and improvements to consumer experiences.

• Track activities, initiatives, and outcomes using CRM and company systems.

• Maintain records, prepare trip reports, coordinate outreach, and document and address consumer concerns or complaints.

• Manage assigned activities within established budgets, policies, and procedures.

• Collaborate with regional and national colleagues to share insights and support organizational goals.

⛳️ Requirements

• A Master’s degree is preferred in audiology or a related field focused on hearing disorders, hearing healthcare, hearing loss interventions, or a similar area.

• Three to five years of relevant professional experience in hearing healthcare, patient or consumer engagement, healthcare education, account development, or a related field.

• Experience with cochlear implants, hearing healthcare, or the medical device industry is highly regarded.

• Bilingual proficiency in Spanish and English.

• Comfortable working independently across a geographically distributed territory.

• Ability to maintain close communication and collaboration with regional and national teams.

• Willingness to travel regionally throughout the assigned Southeast territory and occasionally on a national level.

🏝️ Benefits

• Remote, field-based position.

• Regional travel throughout the assigned Southeast territory.

• Occasional national travel for conferences, meetings, training, and company events.