Bilingual Dispatcher / Scheduler

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Respond to incoming customer calls, texts, and emails; schedule service appointments and estimates.

• Create and modify daily schedules for technicians and field teams utilizing field service software.

• Assign jobs, monitor arrival times, and inform customers about any delays or changes.

• Collaborate with Spanish-speaking teams and English-speaking customers, providing accurate translations of information.

• Verify appointments for the next day and follow up on pending estimates.

• Maintain comprehensive job records, including notes, photos, parts utilized, and invoices prepared for billing.

• Elevate emergencies, complaints, and scheduling conflicts to the owner or operations lead.

• Become part of Cobalto Talent's pre-qualified talent pool to be presented to U.S. clients as opportunities arise.

⛳️ Requirements

• Over 2 years of experience in dispatching, scheduling, customer service, call center operations, or logistics coordination.

• Proficient spoken English (minimum B2 level).

• Native or fluent in Spanish.

• Proven experience managing customer calls, scheduling appointments, and coordinating schedules.

• Exceptional multitasking, time management, and problem-solving abilities.

• Capacity to professionally address upset customers and communicate delays or scheduling changes.

• Strong written English skills for emails, text messages, and service notes.

• Proficient in computer usage, accurate typing, and skilled with digital scheduling tools.

• Capability to work remotely from Mexico with a computer, noise-canceling headset, dedicated workspace, and internet speed of at least 50 Mbps.

• Eligibility to work as an independent contractor and issue valid CFDI invoices in Mexico.

• Familiarity with U.S. home services, HVAC, plumbing, electrical, construction, or field service industries.

• Experience with software such as ServiceTitan, Housecall Pro, Jobber, FieldEdge, Workiz, or similar applications.

• Background in coordinating technicians, field crews, or service appointments.

• Basic understanding of HVAC, plumbing, or electrical terminology.

• Proficient in QuickBooks, invoicing, or billing documentation.

🏝️ Benefits

• Fully remote work opportunity from Mexico.

• Independent contractor structure.

• Ability to issue valid CFDI invoices in Mexico.

• Necessary tools include a computer, noise-canceling headset, private workspace, and internet speed of at least 50 Mbps for remote work.