Construction Client Manager

This is a fully remote position, open to applicants in Texas, +1 more state.

📋 Description

• Serve as a trusted advisor to Doxel’s key clients, driving meaningful impact and success.

• Function as a subject matter expert on Doxel’s offerings and contribute to the advancement of the construction sector.

• Share best practices while guiding customers through the adoption of technology to enhance efficiency.

• Lead Monthly and Quarterly Business Reviews with executive stakeholders.

• Document feature requests, confirm minor bugs, and escalate technical issues to engineering leaders.

• Collect customer feedback and identify trends, challenges, and areas needing improvement.

• Develop best practices and FAQs to provide consistent support to customers.

• Escalate and manage high-priority customer situations.

• Promote widespread adoption of the Doxel platform.

• Collaborate with key stakeholders and field teams from strategic customers to showcase product impact.

• Empower customers to utilize Doxel’s dataset to enhance efficiencies.

• Conduct site visits, training sessions, and evaluations with customers’ field teams at large commercial construction projects.

⛳️ Requirements

• Over 5 years of experience in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls.

• Familiarity with the processes and procedures followed by General Contractors.

• Comfortable using modern technology for managing and communicating with clients.

• Proactive and self-motivated individual.

• High aptitude and eagerness to continually learn new technologies.

• Adaptable to various work environments with a strong personal initiative to execute tasks with minimal oversight.

• Experience thriving in ambiguous situations, wearing multiple hats on a daily basis.

• Willingness to contribute to solutions, regardless of the source of the challenges.

• Willing to travel weekly, up to 50%, to job sites to build rapport and achieve results with customers.

🏝️ Benefits

• Competitive Base Salary + Equity Package.

• Remote-first culture (for most roles).

• Comprehensive Health Insurance (Medical, Dental, Vision).

• Stipend for home office setup.

• Monthly allowance for cell phone and internet expenses.

• Flexible PTO, a generous company holiday policy, and unlimited sick days.