Connectivity Partner Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the health and expansion of Airbnb’s network of connectivity providers, which includes channel managers, property management systems (PMS), central reservation systems (CRS), and other integration partners.

• Manage end-to-end connection performance across a network of connectivity partners, providing daily support through scaled programs.

• Develop an in-depth understanding of technical integrations among PMS, CRS, and Channel Managers to offer focused partner support.

• Utilize data to pinpoint strategic opportunities and foster growth.

• Lead scaled communications with partners regarding feature updates, necessary API changes, and deprecations, ensuring clear timelines and subsequent steps.

• Educate partners on product enhancements and relay partner feedback to internal stakeholders.

• Address partner technical issues to guarantee optimal performance.

• Create and sustain technical resources for partners that support field teams in self-service capabilities.

• Represent Airbnb at external meetings and industry events involving connectivity and hotel partners.

• Design and oversee projects that align with the commercial objectives of Airbnb and its hotel and connectivity partners.

• Enhance connection quality and operational efficiency in close collaboration with internal stakeholders.

⛳️ Requirements

• 6+ years of experience as a Connectivity Partner Manager or Technical Partner Manager in a global technology or hospitality technology firm.

• Strong comprehension of hospitality/travel software, including PMS, CRS, and Channel Managers.

• Proficiency in SQL, Looker, and Excel.

• Solid technical troubleshooting abilities and project management experience.

• Exceptional communication and presentation skills, with the confidence to engage clients across various channels and stakeholders at different levels.

• Effective time management skills and the ability to prioritize tasks in a fast-paced environment.

• Strong quantitative skills with a proven capability to utilize data for decision-making.

• Flexibility to adapt to changing priorities, projects, and deadlines.

• Enthusiasm for Airbnb, travel, and the sharing economy.

• Experience with Tableau, Asana, Jira, and Salesforce is preferred.

• Being an Airbnb host is a bonus.

• Must reside in a state where Airbnb, Inc. has a registered entity.

🏝️ Benefits

• Eligibility for bonuses.

• Eligibility for equity.

• Comprehensive benefits.

• Employee travel credits.

• Occasional work at an Airbnb office or participation in offsites, as coordinated with the manager.

• Reasonable accommodations throughout the recruitment process for applicants with disabilities.