Conditions Director

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Lead and expand GoodRx’s conditions subscriptions business from start to finish

• Manage business performance, including P&L and unit economics

• Formulate and implement the business strategy and growth roadmap

• Collaborate with Marketing on strategies for customer acquisition and execution

• Define, test, and optimize pricing structures, refill frequencies, bundles, referrals, and loyalty programs

• Enhance the telehealth customer funnel using analytics and customer insights

• Create onboarding, retention, save, win-back, upsell, and cross-sell initiatives

• Direct cross-functional execution involving Product, Marketing, Data, Finance, Clinical Operations, and additional teams

• Utilize analytics to project performance, uncover opportunities and risks, and prioritize enhancements

• Advise senior leadership on decisions related to the subscription business

• Monitor competitive and market trends and formulate recommendations

• Integrate condition subscriptions with GoodRx savings, mail order, labs, and content offerings

• Adhere to healthcare regulatory and compliance standards and assist with MLR reviews

• Manage partnerships with provider groups, pharmacies, labs, and other collaborators

• Enhance team performance through goal-setting, operating mechanisms, accountability, coaching, and guidance

• Influence senior and executive stakeholders and ensure decisions are implemented effectively

⛳️ Requirements

• Typically requires 15 years of relevant experience with a bachelor's degree; 12 years with a master's degree; or 8 years with a PhD; or equivalent experience

• MBA or another relevant advanced degree is preferred

• Extensive experience in product management, growth, general management, or related fields

• In-depth knowledge of subscriptions, recurring revenue, and consumer businesses

• Proven track record with significant responsibility for a P&L or major business unit

• Strong financial and analytical skills

• Demonstrated capability to lead complex, cross-functional initiatives at scale

• Excellent judgment and problem-solving abilities

• Exceptional executive communication, stakeholder management, and influencing skills

• Experience in scaling a D2C telehealth, healthcare, or subscription business to millions of users and/or over $50M in annual recurring revenue is preferred

• Familiarity with HIPAA, MLR, healthcare advertising regulations, and platform policies is preferred

• Understanding of applicable state telemedicine requirements and FTC/FDA advertising standards

• Compliance with Company safety and security policies and procedures

🏝️ Benefits

• Annual cash bonuses or commission

• Annual equity grants

• Medical, dental, and vision insurance

• 401(k) with a company match

• ESPP

• Unlimited vacation

• 13 paid holidays

• 72 hours of sick leave

• Mental wellness programs

• Financial wellness programs

• Fertility benefits

• Generous parental leave

• Pet insurance

• Supplemental life insurance for you and your dependents

• Company-paid short-term and long-term disability

• Reasonable accommodations for candidates with disabilities