Compliance Business Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of escalation for Compliance Representatives.

• Investigate compliance inquiries and deliver findings or suggestions to leadership.

• Appropriately escalate high-risk, unusual, or ambiguous compliance issues.

• Ensure that compliance decisions and actions are thoroughly documented.

• Provide training and support to both new and existing Compliance Representatives.

• Create and maintain compliance Standard Operating Procedures (SOPs), procedures, training materials, and internal reference documents.

• Offer continuous coaching and guidance to Compliance Representatives.

• Assist the Compliance Department Head with compliance reviews, research, projects, and other departmental requirements.

• Help with regular and one-off compliance reporting.

• Ensure that compliance policies and procedures are adhered to consistently.

• Take responsibility for assigned compliance issues until resolution.

• Maintain a thorough understanding of CCPA, CPRA, FCRA, and other relevant state and federal regulations.

• Remain updated on regulatory and policy changes that impact company operations, customer interactions, or internal processes.

• Assist in identifying discrepancies between regulatory obligations, company policies, and actual business practices.

⛳️ Requirements

• Over 5 years of experience in compliance, risk management, fraud, or a related field.

• Proven experience in managing customer, operational, or compliance-related escalations.

• Strong critical thinking abilities.

• Exceptional written and verbal communication skills.

• Capability to exercise independent judgment and discretion.

• Proficient knowledge of Microsoft Office 365 applications.

• Experience in consumer privacy, consumer reporting, or data brokerage fields (preferred).

• Familiarity with the CCPA/CPRA, FCRA, and related consumer protection or privacy regulations (preferred).

• Experience in supporting compliance monitoring, audits, investigations, or regulatory reporting (preferred).

• Background in developing procedures, controls, training materials, or compliance documentation (preferred).

• Demonstrated ability to mentor or guide other team members (preferred).

• IAPP CIPP/US Certification (preferred).

🏝️ Benefits

• 401(k)

• 401(k) matching

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance