Community Outreach Liaison

This is a fully remote position, open to applicants in Florida.

📋 Description

• Build and strengthen connections between BrightQuest Treatment Center and the surrounding community.

• Establish and nurture relationships with hospitals, primary care physicians, social service agencies, and mental health providers.

• Generate ideas and implement potential community partnerships and engagement strategies.

• Organize and maintain a calendar for outreach initiatives.

• Work alongside community partners to plan and carry out outreach events.

• Participate in community gatherings, conferences, and workshops to enhance visibility and network with referral sources.

• Deliver presentations and workshops focusing on mental health and services provided by the treatment center.

• Collaborate with local organizations to identify and address mental health needs within the community.

• Keep the referent database in Salesforce updated, ensuring current contact information and daily activity logging.

• Track activity levels for weekly meetings, facility tours, referrals, and admissions.

• Partner with Admissions to gather necessary treatment records for incoming clients.

• Provide treatment records with the appropriate authorization and transmit them to continuing-care providers, referents, and feedback professionals.

• Prepare and distribute treatment records in accordance with HIPAA Privacy Law regulations.

• Collaborate with clinical and Professional Relations teams throughout the client's treatment to identify aftercare resources, integrate referent preferences, and address discharge requirements.

• Conduct face-to-face meetings and host breakfasts, lunches, dinners, networking events, and site visits.

• Engage consistently in industry networking events and virtual meetings.

• Maintain existing referent relationships and cultivate new business referent connections.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in communications, marketing, business administration, psychology, social services, or a related field, or equivalent experience.

• At least 2-3 years of experience in a business development, marketing, or admissions role within the behavioral health or closely related field.

• Must maintain specific, required, current, and active licensure, registration, or certification in good standing.

• Proficient in records keeping, documentation, and filing processes.

• Solid understanding of mental illness, co-occurring disorders, milieu therapy, mental health, and care levels based on individual needs.

• Familiarity with private pay and Out-of-Network providers, along with the criteria for each level of care.

• Ability to effectively relate to individuals both inside and outside the organization, using diplomacy and tact to manage high-tension situations.

• Excellent verbal and written communication skills, with dynamic presentation abilities.

• Competent computer skills and proficiency in using various software applications.

• A valid driver’s license in good standing and auto insurance.

• Completion of a thorough background check, including criminal record clearance.

• Successful completion of MVR screening and drug screening.

• Capability to manage multiple tasks in a fast-paced work environment.

• Flexibility to work evenings, nights, and weekends, adjusting the schedule as necessary.

🏝️ Benefits

• Medical, dental, and vision health benefits with significant employer premium contributions.

• Employer-paid Life Insurance and Accidental Death & Dismemberment (AD&D).

• Long Term Disability coverage.

• Paid Parental Leave.

• Employee Assistance Plans.

• Medical and Dependent Care Flexible Spending Accounts.

• Short Term Disability coverage.

• Hospital Indemnity and Accident Plans.

• Critical Illness coverage.

• Legal Assistance.

• Generous Paid Time Off.

• Holiday Pay.

• 401(K) Retirement Plans with a company match of 100% for the first 3% contributed and 50% for the next 2% contributed per paycheck.

• Immediate 100% vesting upon becoming eligible for the company match.

• Benefits begin on the 1st of the month following 30 days of employment.

• Remote position.

• Travel opportunities associated with community outreach and events.