Community Operations Intern

This is a fully remote position, open to applicants in Pennsylvania, +1 more state.

📋 Description

• Assist in the management of the Community platform and associated content management tools.

• Support the entire lifecycle of community content, encompassing creation, migration, review, and auditing.

• Collaborate with internal teams to enhance community processes and improve user experience.

• Aid in the implementation of community engagement programs, including badges and advocacy initiatives.

• Provide operational support for community roadmap projects, which includes writing test cases and conducting user acceptance testing.

• Analyze community metrics and compile reports to guide strategic decisions.

⛳️ Requirements

• Currently enrolled in a degree program in Business, Communications, Digital Marketing, Science, or a related discipline.

• Strong organizational abilities and project management skills.

• Familiarity with online communities, knowledge management, and customer support platforms is advantageous.

• Excellent communication skills and the capability to work within a global, cross-functional team.

• Proficient in Microsoft Office applications.

• Experience with CoPilot and Power Automate is preferred.

🏝️ Benefits

• Paid holidays.

• Medical benefits.

• Option to work remotely.