Community Manager – Expert Network

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and develop an engaged community of contract specialists across various disciplines.

• Create consistent communications regarding new opportunities, company updates, and community initiatives.

• Design programs that enhance contractor engagement, retention, and overall experience.

• Establish relationships with contractors and act as a reliable point of contact throughout their journey.

• Collect community feedback and identify avenues for process, communication, and engagement improvements.

• Oversee daily communications with a vast network of contract specialists.

• Coordinate swift staffing for both new and ongoing projects in alignment with project needs and availability.

• Address contractor inquiries related to onboarding, scheduling, systems, policies, and project logistics.

• Monitor contractor responsiveness and follow up to ensure adherence to staffing timelines.

• Oversee the onboarding and offboarding processes for contractors.

• Gather contractor hours and review submissions for completeness and accuracy.

• Follow up on missing or incorrect timesheets.

• Maintain records that support payroll and client billing processes.

• Assist with operational reporting and workforce planning efforts.

• Resolve discrepancies related to time tracking, assignments, and project records.

• Maintain staffing trackers, workforce planning spreadsheets, and operational dashboards.

• Update extensive operational spreadsheets for expert pools, project staffing, onboarding status, and project metrics.

• Conduct quality checks on operational data.

• Generate reports that support staffing, operations, and leadership decision-making.

• Enhance the organization, automation, and reporting processes of spreadsheets.

⛳️ Requirements

• A minimum of 4 years of experience in community management, people operations, recruiting, customer success, or a comparable role.

• At least 2 years of experience specifically in community management, operations, customer success, people operations, or a related field.

• Proven experience in managing communications with large groups or distributed communities.

• Strong proficiency in spreadsheets (Google Sheets), including the organization of large datasets and maintaining operational trackers.

• Outstanding written and verbal communication abilities.

• Exceptional attention to detail along with organizational competencies.

• Capability to prioritize multiple projects while adhering to deadlines.

• Experience working with contractor populations or contingent workforces is advantageous.

• Familiarity with ATS, HRIS, CRM, or project management tools is a plus.

• Experience in a startup environment is a bonus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and career growth.

• A vibrant and inclusive company culture.