Community Manager – Contract

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of and establish the community strategy, encompassing its audience, member benefits, and growth framework.

• Create and expand a well-managed home for highly engaged users.

• Empower members to organize events and meetups by providing self-service kits.

• Collaborate with social, brand, and creative teams to enhance community-generated content.

• Foster adoption in new markets through community-driven outreach initiatives.

• Collaborate with the growth team on referral and invitation strategies.

• Identify and support top-performing creators and advocates.

• Supply ongoing user stories to the marketing department.

• Act as an internal representative of the community to Product and Engineering teams.

• Highlight themes, use cases, requests, and challenges in actionable formats.

• Manage community health metrics, including activity levels, retention rates, sentiment analysis, and advocate pipeline.

• Ensure effective feedback loops are established between product teams and the community.

• Build a self-sustaining community with strong member retention.

• Create a desirable power-user or ambassador program linked to product launches.

• Facilitate the influence of early testers on the product roadmap.

⛳️ Requirements

• A genuine and personal interest in this category.

• Over 5 years of experience in community management, social media, developer relations, or creator programs.

• Proven experience with at least one consumer product at a significant scale.

• Demonstrated experience in building at least one ambassador or superuser program from the ground up.

• Proficiency in managing an online community beyond manual moderation, including the use of bots, automation, roles, and escalation processes.

• Exceptional writing skills with a unique voice.

• Ability to gauge the atmosphere and effectively use public humor.

• Comfortable working with a community that operates independently.

• Capability to transform participation data and qualitative signals into actionable product insights.

• Familiarity with metrics that illustrate community-driven growth.

• A proven history of building trust as a fundamental aspect of the community experience.

• Nice to have: experience in designing early access or beta programs, building international communities, or working with a product centered around a character or distinct persona.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work hours and remote work options.

• Opportunities for professional development and growth.

• Access to exclusive community events and meetups.

• Comprehensive health and wellness benefits.