Community Manager – Contract

This is a fully remote position, open to applicants in California.

📋 Description

• Outline the community strategy for a developing AI product

• Create and expand a valuable, trustworthy, and efficiently managed community

• Develop programs for ambassadors, advocates, and power users

• Design scalable programs and toolkits for member-led events and meetups

• Collaborate with social, branding, and creative teams to enhance community contributions

• Promote adoption in new markets through community-driven outreach

• Work alongside growth teams on referral and invitation strategies

• Identify creators, advocates, and early adopters who produce engaging content and assist in their development

• Foster product advocacy, referrals, and organic growth through community engagement

• Relay user stories, use cases, and emerging trends to marketing and product teams

• Convert community behavior, feedback, AI use cases, requests, and challenges into actionable insights for Product and Engineering

• Discover unexpected product usage patterns and use cases

• Establish feedback loops between early adopters and product roadmap teams

• Manage community health metrics, including activity, retention, sentiment, advocacy, and community-driven growth

• Ensure smooth interactions between product and community

⛳️ Requirements

• Over 8 years of experience in community building, social engagement, developer relations, creator programs, product advocacy, or similar fields

• Proven experience supporting at least one consumer technology product at a significant scale

• Demonstrated capability in establishing an ambassador, advocate, creator, or superuser program from scratch

• Strong enthusiasm for artificial intelligence and its impact on creation, communication, and technology interaction

• Preferred experience in building community around AI, generative AI, emerging technologies, or highly technical products

• Ideally, experience in engaging early adopters or technically curious users with rapidly evolving products

• Proven track record of scaling an online community beyond manual moderation through automation, community roles, governance, escalation paths, and scalable processes

• Ability to convert qualitative community feedback and participation data into actionable insights for Product and Engineering

• Excellent writing skills with a unique, authentic voice

• Understanding of internet culture and a human-centered, non-corporate communication style

• Comfort in an early-stage environment where the product, community, and playbook are continuously evolving

• History of building trust as a fundamental aspect of the community experience

• Direct experience with AI, generative AI, AI-powered consumer products, or emerging technology communities is advantageous

• Experience in launching or managing beta, early-access, or design-partner programs is a plus

• Familiarity with working alongside highly engaged early adopters and translating feedback into product insights is a plus

• Experience in building international communities is a plus

• Background in creator-led or user-generated content ecosystems is a plus

• Experience with products centered around a unique character, identity, or persona is a plus

🏝️ Benefits

• Option for remote work

• Temporary contract anticipated through 12/31/26, with a possibility for extension

• 40 hours per week

• Commitment to equal opportunity employment