Community Manager, Arabic Speaker

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversee comments, messages, and mentions on designated social media channels.

• Address community inquiries in both English and Arabic, adhering to the established tone of voice.

• Ensure prompt and consistent response times across various platforms.

• Refer customer service challenges, complaints, and sensitive issues to the appropriate team.

• Recognize recurring audience themes, inquiries, and sentiments.

• Highlight reactive opportunities, trends, and pertinent community discussions.

• Assist in moderation and reputation management on social platforms.

• Collaborate with the broader social team to ensure responses are in sync with ongoing campaigns and messaging.

• Keep track of community management records and escalation logs as necessary.

• Contribute to reporting by providing insights on community sentiment and key audience trends.

• Aid in the development of FAQs, response templates, and community management protocols.

• Primarily work on the Marjan account.

⛳️ Requirements

• 1–3 years of experience in community management, social media, or customer engagement.

• Ideally possess experience within an agency, hospitality, destination, or lifestyle sector.

• Proficient in Arabic.

• Strong command of English.

• Experience in the UAE/GCC region is preferred.

• Well-organized, responsive, and adept at handling both positive and negative interactions with professionalism.

🏝️ Benefits

• Fully remote position available for candidates located outside the UAE.

• Hybrid/remote work arrangement as indicated in the job posting.