Community Liaison – Marketing & Business Development

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Perform market analysis and evaluate the competitive landscape to distinguish HarmonyCares services for external referral partners.

• Inform community partners and prospective patients about the mission and service offerings of HarmonyCares.

• Achieve or surpass established goals for in-person and virtual meetings with key decision-makers.

• Familiarize yourself with eligibility and enrollment procedures.

• Provide guidance on and facilitate benefit enrollment along with related processes.

• Monitor performance in the CRM and meet budgeted targets for the designated region.

• Arrange face-to-face or phone discussions with patients, caregivers, or legal representatives regarding program eligibility.

• Clarify accountable care organization or CMS alternative payment model programs and collect Voluntary Alignment Forms when patients opt in.

• Respond to inbound inquiries from patients, families, and facility staff regarding company business units.

• Direct patient concerns related to care needs, scheduling, and billing to the appropriate department.

• Oversee and document outreach calls and meetings with external sources.

• Comply with company policies, relevant laws, and marketing and patient outreach standards.

• Adhere to HIPAA privacy and security regulations.

• Maintain communication with sales leaders, local business unit management, and support personnel.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's Degree or over 4 years of experience in B2B sales.

• Minimum of 2 years sales/marketing experience in the healthcare industry.

• Must possess a valid driver's license and maintain a good driving record.

• Strong organizational and problem-solving skills with the ability to effectively represent company service capabilities to targeted referral sources.

• Knowledge of sales strategies and territory management.

• Exceptional interpersonal communication, presentation, and customer service skills are essential.

• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.

• Willingness to travel within the assigned territory and attend sales meetings as needed.

• Strong written and verbal communication skills.

• Ability to work independently and manage multiple tasks simultaneously.

• Strong organizational abilities.

• Self-motivated and driven individual who can perform at a high level with minimal oversight after initial training and orientation.

🏝️ Benefits

• Health, Dental, Vision, Disability & Life Insurance, and a variety of other benefits.

• 401K Retirement Plan with company matching.

• Reimbursement for Tuition, Professional Licenses, and Certifications.

• Paid Time Off, Holidays, and Volunteer Time.

• Paid Orientation and Training.