Community Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Nursa Community platform by moderating discussions, highlighting questions, enhancing engagement, and assisting customer audiences.

• Develop the community platform to boost engagement and cultivate a base of regular active users.

• Recognize trends and discussions within the community and implement on-brand content accordingly.

• Leverage artificial intelligence tools to create automated systems and optimize content production.

• Engage with users, gather success stories, and analyze feedback to enhance experiences.

• Design and produce user enablement materials for marketing channels.

• Initiate programs to encourage user engagement within the community and other platforms.

• Collaborate with marketing, product, operations, and other cross-functional teams.

• Formulate and implement a social media strategy across LinkedIn, Instagram, Facebook, TikTok, and other relevant platforms.

• Monitor social media replies and comments, engaging in pertinent healthcare and staffing discussions.

• Capture and generate short-form video content for TikTok, Instagram Reels, and additional platforms.

• Craft social-native copy tailored for nurses, CNAs, and healthcare facility partners.

• Track and report on community and social performance, utilizing data to guide strategy.

⛳️ Requirements

• A strong preference for candidates with 3-5 years of experience in customer experience, community management, marketing, or a similar role.

• Proven track record of managing a social media strategy from start to finish.

• Extensive experience using AI to enhance skills and boost efficiency and impact.

• In-depth knowledge of TikTok, Instagram Reels, LinkedIn, and Facebook.

• Skills in short-form video production and editing, including fast cuts, captions, and hooks.

• Strong copywriting abilities that are mindful of platform nuances.

• Familiarity with community platforms like Invision Community, Canva, and video editing tools is advantageous.

• High level of responsiveness with a focus on execution.

• Experience in healthcare, healthcare staffing, or marketplace platforms is a plus.

• Must be legally authorized to work in the United States.

🏝️ Benefits

• Competitive salary and benefits package.

• Coverage of 60% of medical premiums.

• 401k matching.

• Equity options.

• A learning-focused environment that provides ongoing support and regular feedback.

• Flexible work culture.

• A diverse international team.