Community Analyst – Cycle Hire

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve technical inquiries from down-ballot campaigns, state parties, sister committees, and other users via a Zendesk customer support queue.

• Engage in a Community on-call rotation outside of business hours as needed, with increased frequency during even years.

• Collaborate with the Product team on training initiatives, communication strategies, and the implementation of new features and datasets for the data warehouse and technology products.

• Conduct virtual training sessions on intricate technical concepts and tools for users with diverse levels of technical knowledge.

• Update and maintain documentation for DNC technology, data products, and processes, generating new content as necessary.

• Actively collect user feedback and pinpoint common issues that could be addressed through automation or product enhancement.

• Convey user experience insights to the Product, Data, and Engineering teams.

• Report directly to the Community Director.

• Offer strategic assistance to state parties, sister committees, and campaigns.

⛳️ Requirements

• Previous experience working on a political campaign or within a state party or political tech organization; familiarity with the voter file is advantageous.

• Background in an externally-facing role, such as user, customer, or volunteer interactions.

• Proficiency in using VoteBuilder; experience with other organizing tools is a plus.

• Demonstrated success in thriving within a fully remote setting, exhibiting strong asynchronous work habits.

• Basic knowledge of SQL or another language suitable for analyzing extensive datasets.

• A genuine passion for training, documentation, and one-on-one user support.

• Capability to adjust communication styles to suit audiences with varying degrees of technical understanding.

• Determination in troubleshooting complex data and technical challenges with an inquisitive approach.

• Strong skills in organization, prioritization, attention to detail, and independent task management.

• Ability to manage competing priorities while adhering to and contributing to team processes.

• Willingness to learn, take initiative, and ask questions as needed.

• Skill in building trusting relationships with key stakeholders and users.

• Flexibility to quickly adapt to changing courses and priorities in a dynamic environment.

• Commitment to improving politics, supporting the Democratic Party, and ensuring the future of the country.

🏝️ Benefits

• Generous paid time off, including federal holidays and open leave.

• Health and dental insurance for employees and their dependents; with 90% covered by the DNC and 10% by the employee.

• Optional supplementary vision plans available for employee purchase.

• Up to a 5% employer match on the DNC 401(k) plan.

• Pre-tax flexible spending account benefits available for employees and their dependents.

• Fully remote, distributed work environment.