Commercial Operations Sr Manager – MLR & Meetings

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete Medical, Legal, and Regulatory review process for both promotional and non-promotional materials.

• Collaborate with Marketing, Medical, Legal, Regulatory, Market Access, and other cross-functional teams.

• Manage the routing of materials, oversee review timelines, track comments and decisions, and facilitate resolutions of issues.

• Organize MLR review meetings, set agendas, prioritize materials, and clarify review expectations.

• Provide reports on MLR pipeline metrics, including volume, status, cycle times, expirations, and pending actions.

• Administer Veeva PromoMats, ensuring meticulous maintenance of asset records, metadata, approvals, version control, and the commercial asset library.

• Oversee the lifecycles of approved materials, including expiration, extension, reapproval, withdrawal, and retirement processes.

• Support PromoMats workflows, reporting, user processes, system issue resolution, onboarding, and training activities.

• Manage logistics for conferences, including coordination of sponsorships, booth planning, attendee registration, hotel/location arrangements, and financial approvals.

• Coordinate commercial meetings, events, training sessions, business meetings, advisory or customer-facing programs, and congress activities.

• Oversee venues, vendors, attendees, registration, materials, audiovisual requirements, catering, contracts, purchase orders, invoices, and budgets.

• Maintain meeting timelines, project plans, execution checklists, and centralized event calendars.

• Enhance MLR, asset management, and meeting management processes; develop standard operating procedures, job aids, and templates.

• Establish and monitor operational KPIs while supporting additional Commercial Operations initiatives.

⛳️ Requirements

• A Bachelor’s degree is required.

• A minimum of 4 years of experience in the pharmaceutical, biotechnology, medical device, or other highly regulated industries is preferred.

• Experience in supporting Medical/Legal/Regulatory review processes is strongly preferred.

• Hands-on experience with Veeva PromoMats or Veeva Vault is strongly preferred.

• Experience in coordinating corporate meetings, commercial meetings, or events is preferred.

• Strong project management and organizational skills with a proven ability to manage multiple concurrent priorities.

• Ability to work efficiently across Marketing, Medical, Legal, Regulatory, Market Access, Sales, and other functions.

• Exceptional attention to detail and a commitment to process discipline and compliance.

• Capability to identify potential issues early, escalate them appropriately, and drive them to resolution.

• Strong written and verbal communication skills.

• Comfortable working in a fast-paced, dynamic biotechnology environment where responsibilities may evolve as the organization grows.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Generous paid time off and holiday policies.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.