Commercial Lines Territory Manager, NC, VA

This is a fully remote position, open to applicants in North Carolina, +1 more state.

📋 Description

• Act as a liaison between Penn National Insurance and agents.

• Serve as the relationship manager for agents, regional underwriting teams, and corporate departments.

• Evaluate the strengths and weaknesses of agents to foster profitable growth in premium volume and policy count.

• Ensure agents are well-informed about commercial lines initiatives, products, policies, procedures, and services.

• Conduct agency prospecting, planning, and management initiatives for commercial lines.

• Collaborate with Underwriters and RVPs on decisions related to small business and mid-market opportunities.

• Undertake limited direct underwriting of small commercial new business as directed.

• Develop agency capabilities to pre-qualify, rate, and bind profitable commercial lines business.

• Cultivate professional relationships with agents, underwriting and claims teams, and corporate departments.

• Assess potential agents and provide written recommendations to the Regional Vice President.

• Maintain ongoing two-way communication between agents and the company.

• Monitor agency growth, profitability, compliance, and performance outcomes.

• Share insights on industry developments, ideas, products, and changes in carrier philosophy.

• Engage in continuous agency prospecting to build a pipeline for future appointments.

• Participate in commercial lines rate evaluations.

• Consistently make underwriting decisions within assigned authority.

• Analyze commercial lines books of business for profitability assessment.

• Create and implement agency profitability strategies and corrective action plans.

• Facilitate agency reviews and measure performance against set goals.

• Train agency staff on programs, products, services, and systems.

• Develop annual marketing plans for the agency/company.

• Evaluate territory profitability, premium growth, and agency representation.

• Collect, compile, manipulate, and analyze data to address business challenges.

• Carry out additional responsibilities as assigned by the President-Partners Mutual or Regional Vice President.

⛳️ Requirements

• Bachelor’s degree preferred.

• Ongoing education in specialized insurance areas such as IIA, AU, CPCU, and CIC, as well as other educational experiences to enhance product knowledge and professional relationships.

• Maintenance of an active agent’s P&C license in the domiciled state is preferred.

• A minimum of three years of experience in property/casualty commercial lines underwriting and/or marketing with a Property and Casualty carrier is preferred.

• Agency or broker experience with a strong focus on underwriting exposure/risk and marketing may substitute for carrier experience.

• Technical underwriting expertise in the commercial lines of business offered by Penn National Insurance.

• Strong oral and written communication skills, capable of conveying highly technical information.

• Demonstrated sales, negotiation, and solution-selling abilities.

• Proficient in agency and company automation systems and personal computers, particularly Microsoft Office Suite.

• Outstanding customer service skills.

• Solid financial analysis abilities.

• Excellent time management capabilities.

• Strong skills in commercial lines underwriting analysis.

• Must be able to effectively utilize a computer monitor.

• Must be able to operate a computer, keyboard, applicable printers, and other standard office equipment.

• Must accurately access and enter information using automated systems.

• Must be able to hear and communicate through telephone and/or monitoring devices.

• Must be capable of presenting information to individuals and groups.

• Must be able to interpret and apply concepts that may not be based on established guidelines.

• Must maintain acceptable attendance and adhere to scheduled work hours.

• Must possess a valid driver’s license and be able to operate a motor vehicle.

• Must be willing to travel, including overnight stays as necessary.

🏝️ Benefits

• Annual incentive program based on eligibility under the plan.

• Generous 401(k) matching contributions.

• Graded profit sharing.

• Incentive compensation.

• Comprehensive benefits package supporting financial health, physical well-being, and career development.

• Options for remote and hybrid work arrangements.

• Flexible scheduling opportunities.

• “Dress-for-your-day” workplace culture.

• Employee recognition initiatives.

• Community engagement and charitable involvement.

• Opportunities for employee volunteering.

• Annual United Way campaign with employee contributions and company matching.

• Support for continuing education.

• 100% tuition reimbursement for academic pursuits.

• Opportunities for professional development.

• Tailored designation programs including CPCU, AINS, CPA, CISSP, and more.

• Resources for long-term career growth and development.