Commercial & Customer Service Coordinator – Kitchen Program

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage professionally and courteously with customers in commercial kitchens.

• Perform customer outreach and arrange appointments.

• Clearly explain the program and assist customers throughout the process.

• Gather necessary information, documents, and videos from commercial kitchens.

• Upload videos, documents, and other essential information into the company’s software.

• Submit required information through relevant government and utility program systems.

• Monitor applications and follow up on their status.

• Reach out to customers when additional information or documentation is needed.

• Oversee applications from submission to approval.

• Learn and effectively utilize the client’s newly developed software.

• Identify software issues, errors, or problems and communicate them clearly to the client.

• Independently troubleshoot basic issues whenever possible.

• Keep organized records and ensure that tasks are completed accurately and punctually.

• Take initiative, research solutions, and resolve issues independently instead of waiting for constant guidance.

• Execute other duties related to the position as assigned.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Strong communication and interpersonal abilities, capable of engaging professionally and effectively with clients.

• Previous experience in customer service, operations, administration, scheduling, outreach, or software is preferred.

• Positive, proactive, solution-oriented, with strong problem-solving and critical thinking skills.

• Excellent customer service abilities and a friendly, professional demeanor.

• Comfortable navigating new technologies, unfamiliar software, and evolving systems.

• Meticulous attention to detail, accuracy, time-management, and follow-up skills.

• Confident in communicating with customers and conducting outbound outreach.

• Capable of identifying problems, assessing situations, and clearly communicating issues.

• Resourceful and able to take initiative, research solutions, and independently resolve issues.

• Strong organizational and follow-up skills, with the ability to manage multiple priorities in a fast-paced environment.

• Self-motivated and able to work independently while adhering to established processes.

• Quick learner with the capacity to adapt to new systems and workflows.

• Creative, resourceful, and proactive, with an innovative mindset.

• Proficient in Microsoft Office (Word, Excel, Outlook) and standard business tools (Google Sheets, spreadsheets, document management).

• Availability to work during U.S. Eastern Time (New York) business hours and adapt to business needs.

• Interested in long-term career opportunities.

• Reliable computer (Windows 10 or newer), dual monitors, and stable high-speed internet.

• A professional home workstation that supports uninterrupted remote work.

🏝️ Benefits

• 100% remote work.

• Full-time position requiring 40 hours per week.

• Long-term opportunity available.

• Positive work environment with potential for growth.

• Training provided.

• Compensation offered in USD.