Commercial Back Office Specialist

This is a fully remote position, open to applicants in Croatia, +3 more countries.

📋 Description

• Prepare, oversee, and refresh standard commercial documentation and contract templates, such as Incentive Agreements, Credit Line addendums, and Incentive addendums (Overrides, SMAA).

• Serve as a bridge between partners and Operations teams, facilitating the resolution of booking issues, operational requests, and payment-related questions.

• Coordinate administrative tasks related to payments, including gathering wire transfer confirmations from partners for last-minute transactions.

• Manage payment allocation requests with Finance, follow up on unallocated payments, track overpayments, and coordinate their resolution.

• Handle credit notes and assist partners with payment-related administrative inquiries.

• Collaborate with the Marketing team to support commercial presentations and sales materials in accordance with brand guidelines.

• Assist in organizing and executing commercial events, such as trade fairs, roadshows, workshops, and networking activities, while managing necessary logistics.

• Oversee the inventory of promotional materials and coordinate the ordering and shipping of promotional items and branded merchandise.

⛳️ Requirements

• At least 1 year of experience in Sales Support, Commercial Operations, Sales Operations, Commercial Back Office, or a similar position.

• Exceptional accuracy and attention to detail, especially in handling commercial documentation, agreements, and payment-related tasks.

• Strong organizational and time-management capabilities, with the ability to prioritize and independently manage multiple tasks.

• Proficiency in Excel.

• Experience working with Business Intelligence dashboards (Tableau or similar tools).

• Confidence in using CRM systems and digital business tools.

• Knowledge and practical application of AI tools to enhance daily work, productivity, and data/document management.

• Proficiency in English and Italian.

• Excellent communication skills with the ability to effectively engage with customers and cross-functional teams, including Sales, Finance, Operations, and Marketing.

• Capability to manage administrative and operational processes from initiation to completion, ensuring timely follow-up.

🏝️ Benefits

• Flexible schedules and the opportunity to work remotely.

• An ambitious and supportive team that is passionate about their work, values each other, and grows together.

• Internal programs for onboarding and training, development of soft skills, and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English school offering group and individual lessons, as well as speaking clubs with colleagues from around the globe.

• Corporate rates on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.