Commercial Auto Physical Damage Adjuster

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver prompt, courteous, and high-quality service to policyholders and claimants.

• Address customer inquiries, initiate investigations, and resolve claims effectively.

• Collect essential information to initiate claims processes.

• Clarify policy details, coverage, and suitable actions to take.

• Manage a portfolio of claims efficiently.

• Set initial reserves for potential exposures and adjust them as necessary throughout the claims process.

• Coordinate the repair of damaged vehicles and assist with rental reimbursement needs.

• Identify recovery opportunities related to subrogation, salvage, and total loss situations.

• Ensure adherence to state regulations, policy provisions, and standard operating procedures.

• Communicate with all parties involved and negotiate settlements with claimants, insureds, and attorneys within the approved payment authority.

• Contribute insights on claims guidelines, best practices, and opportunities for process improvements.

• Supervise and direct external investigative service providers.

• Collaborate with clients, client counsel, and investigative services to resolve claims effectively.

• Participate in learning opportunities related to personal lines claims, relevant court rulings, current claims guidelines, and policy updates.

⛳️ Requirements

• Candidates must reside in an eligible U.S. state throughout their employment.

• Candidates must not reside in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• A Bachelor's degree is preferred (lack of degree should not deter applicants with all other qualifications).

• A minimum of 3-5 years of experience in commercial transportation claims, specifically with Third-Party Property Damage/Total Loss.

• An active adjuster license is required: a resident state license if available, otherwise a Designated Home State (DHS) license.

• Willingness to obtain all required licenses within 60 days, including completing any state-mandated testing.

• Familiarity with state regulations, policy provisions, and standard operating procedures is essential.

• Commercial experience is necessary.

• Capability to analyze and assess claims data and make informed decisions based on established guidelines, policies, and procedures.

• Curiosity and a drive for problem-solving and challenging the status quo.

• A desire to engage in learning opportunities and pursue continuous professional development.

• Strong analytical skills are required.

• Excellent communication and customer service skills are a must.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive Paid Time Off (PTO) policy.

• Generous family leave policy available after 8 months of continuous employment.

• Flexibility to work from anywhere to enhance work-life balance.

• Provision of an Apple laptop, a large second monitor, and additional quality-of-life equipment as needed.

• A remote-first work environment.

• Encouragement of feedback to improve the adjuster and claims roles.

• Initiatives aimed at reducing and eliminating administrative tasks from the adjuster role.

• A culture rooted in empathy, transparency, and empowerment.