Commerce Strategist

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with client executives and senior stakeholders to establish a cohesive commerce strategy that aligns with business goals and growth aspirations.

• Promote alignment among business units, product teams, sales organizations, marketing teams, and digital leaders.

• Assist organizations in navigating transformation initiatives resulting from acquisitions, mergers, or business expansions.

• Convert strategic business objectives into practical commerce experience roadmaps.

• Analyze and integrate complex customer journeys across various audiences, business units, and digital touchpoints.

• Create persona frameworks that align customer needs with business priorities.

• Identify friction points, experience gaps, and opportunities in the commerce ecosystem.

• Define future-state commerce experiences that provide customer value while supporting organizational objectives.

• Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business goals.

• Understand competitive landscapes and commerce trends to inform strategic recommendations.

• Simplify complex information into clear frameworks, narratives, and decision-making tools.

• Provide actionable recommendations that steer experience design, platform implementation, and organizational change.

• Work closely with experience, design, technology, architecture, product, and delivery teams.

• Ensure that commerce strategies are practical, scalable, and aligned with platform capabilities, including Adobe Commerce.

• Collaborate with implementation teams to maintain strategic alignment throughout the discovery and delivery phases.

• Help clients comprehend how customer experience, business processes, and technology decisions integrate to drive growth.

• Lead workshops and stakeholder alignment sessions.

• Present strategic recommendations and future-state visions to senior executives.

• Build consensus among diverse stakeholders with competing priorities.

• Serve as a trusted advisor throughout transformation initiatives.

⛳️ Requirements

• Over 8 years of experience in digital strategy, customer experience strategy, commerce strategy, management consulting, product strategy, or related fields.

• Experience in leading strategic discovery and transformation initiatives for enterprise organizations.

• Strong knowledge of customer journey mapping, service design, experience strategy, and persona development.

• Proven skill in facilitating executive workshops and stakeholder alignment sessions.

• Experience in translating business strategy into digital experience and commerce recommendations.

• Excellent analytical, research, storytelling, and presentation abilities.

• Experience collaborating within cross-functional teams that encompass business, experience, design, product, and technology disciplines.

• Ability to distill complex organizational challenges into actionable plans.

• Familiarity with Adobe Commerce, Magento, Salesforce Commerce Cloud, SAP Commerce, Shopify Enterprise, or similar commerce platforms (preferred).

• Experience supporting mergers, acquisitions, or significant business transformation initiatives (preferred).

• B2B commerce experience (preferred).

• Knowledge of digital transformation programs and customer experience modernization efforts (preferred).

• Background in consulting or agency work is preferred.

🏝️ Benefits

• Flexibility with remote and hybrid work options (country-dependent).

• Opportunities for career advancement, including international mobility and professional development programs.

• Access to learning and development resources, including cutting-edge tools, training, and industry experts.

• Comprehensive medical, dental, and vision insurance for you and your family, along with employer contributions to Health Savings Accounts.