Commerce Strategist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with client executives and senior stakeholders to establish a cohesive commerce strategy that aligns with business objectives and growth aspirations.

• Foster alignment among various business units, product teams, sales departments, marketing groups, and digital leaders.

• Assist organizations in navigating transformation projects resulting from acquisitions, mergers, or business growth.

• Convert strategic business objectives into actionable roadmaps for commerce experiences.

• Analyze and integrate complex customer journeys across diverse audiences, business units, and digital touchpoints.

• Create persona frameworks that connect customer needs with business priorities.

• Identify friction points, experience gaps, and opportunities within the commerce ecosystem.

• Define future-state commerce experiences that provide customer value while aligning with organizational goals.

• Synthesize qualitative and quantitative research, stakeholder interviews, customer insights, market dynamics, and business objectives.

• Grasp competitive landscapes and commerce trends to shape strategic recommendations.

• Transform complex information into clear frameworks, narratives, and tools for decision-making.

• Provide actionable recommendations that steer experience design, platform implementation, and organizational change.

• Work closely with experience, design, technology, architecture, product, and delivery teams.

• Ensure that commerce strategies are practical, scalable, and compatible with platform capabilities, including Adobe Commerce.

• Collaborate with implementation teams to uphold strategic alignment during the discovery and delivery phases.

• Aid clients in understanding how customer experience, business processes, and technology choices interconnect to foster growth.

• Lead workshops and stakeholder alignment sessions.

• Present strategic recommendations and future-state visions to senior executives.

• Build consensus among a diverse range of stakeholders with competing priorities.

• Serve as a trusted advisor during transformation initiatives.

⛳️ Requirements

• Over 8 years of experience in digital strategy, customer experience strategy, commerce strategy, management consulting, product strategy, or related fields.

• Proven experience leading strategic discovery and transformation projects for enterprise-level organizations.

• Strong knowledge of customer journey mapping, service design, experience strategy, and persona development.

• Demonstrated ability to facilitate executive workshops and stakeholder alignment sessions.

• Proven track record of translating business strategy into digital experience and commerce recommendations.

• Excellent analytical, research, storytelling, and presentation skills.

• Experience working within cross-functional teams that encompass business, experience, design, product, and technology disciplines.

• Capability to distill complex organizational challenges into actionable plans.

• Familiarity with Adobe Commerce, Magento, Salesforce Commerce Cloud, SAP Commerce, Shopify Enterprise, or similar commerce platforms is preferred.

• Experience in supporting mergers, acquisitions, or extensive business transformation initiatives is preferred.

• B2B commerce experience is preferred.

• Understanding of digital transformation programs and customer experience modernization efforts is preferred.

• A background in consulting or agency work is preferred.

• Experience with Agile methodologies and consulting is a plus.

🏝️ Benefits

• Flexibility, offering remote and hybrid work options (dependent on country).

• Opportunities for career advancement, including international mobility and professional development programs.

• Access to learning and development resources, including cutting-edge tools, training, and industry experts.

• Medical, dental, and vision insurance for you and your family, along with employer contributions to Health Savings Accounts.

• Competitive compensation package.

• Reasonable accommodations available during the interview process.