Collections Specialist, Italian

This is a fully remote position, open to applicants in Romania.

📋 Description

• Oversee and manage designated customer accounts to guarantee prompt collection of outstanding invoices.

• Reach out to customers through phone, email, and other communication methods regarding overdue payments.

• Investigate and resolve payment discrepancies, disputes, and billing issues in coordination with internal stakeholders.

• Follow up on overdue accounts and negotiate payment plans as necessary.

• Keep precise records of collection activities and customer interactions.

• Reconcile customer accounts to ensure all payments are accurately allocated.

• Escalate high-risk or significantly overdue accounts as needed.

• Assist with month-end closing processes related to Accounts Receivable.

• Compile and maintain reports on aging balances, collection status, and cash forecasts.

• Ensure adherence to company policies, procedures, and internal controls.

• Foster and maintain strong relationships with customers, sales teams, and other internal departments.

⛳️ Requirements

• At least 2 years of experience in Accounts Receivable or Collections.

• A Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related discipline.

• Proficiency in Italian (minimum C1 level) alongside a strong command of English.

• Demonstrated ability to independently manage a customer portfolio, take ownership of responsibilities, and operate with minimal supervision.

• Strong attention to detail, organizational skills, and a systematic approach, with the capacity to handle multiple priorities and meet tight deadlines.

• Capability to perform under pressure and manage high volumes while ensuring accuracy and quality.

• High proficiency in IT tools and ERP systems; experience with GetPaid is considered an advantage.

• A positive attitude and strong motivation to learn, grow, and excel in a dynamic, fast-paced environment.

• Excellent interpersonal and communication skills, with a collaborative, customer-focused mindset and the ability to work effectively as part of a team.

🏝️ Benefits

• Full-time employment.