Collections Specialist

This is a fully remote position, open to applicants in New York.

📋 Description

• Process, verify, balance, and adjust billing and accounts payable transactions utilizing independent judgment.

• Establish priorities and collaborate with product specialists, the corporate office, and clients.

• Pursue ongoing enhancements in productivity.

• Enter new clients and billing modifications into the billing software.

• Execute billing processes on the 1st and 15th of each month.

• Reach out to clients whose monthly billing has decreased in order to collect payments.

• Record expenses for the management team.

• Collaborate with product specialists to ensure client billing remains current.

• Manage and process checks efficiently.

• Authorize and oversee vendor invoice payments.

• Maintain and enhance Attrition reporting.

• Serve as the primary point of contact for upgrade and downgrade opportunities.

• Report directly to the Director of Operations.

⛳️ Requirements

• Familiarity with fundamental accounting and/or bookkeeping principles.

• Exceptional interpersonal and communication skills, both verbal and written.

• Proficiency in MS Office (Word, Excel, Outlook).

• Capability to prioritize, organize, and multitask effectively in a dynamic environment where unique challenges require innovative solutions.

• Strong organizational and time management abilities.

• Reliable, approachable, and proactive with a positive, team-oriented mindset.

• Skill to listen and respond to client concerns appropriately.

• Prior experience in a billing role is preferred.

• Bachelor's Degree is preferred; Accounting major is advantageous.

🏝️ Benefits

• Part-time schedule consisting of 15 scheduled weekly hours.

• Temporary (Fixed Term) employment.