Collections & Follow-Up Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Reach out to customers to follow up on overdue payments and collections.

• Contact banks to obtain updates and resolve outstanding issues.

• Ensure consistent communication with customers and financial institutions.

• Monitor overdue payments, pending requests, and follow-up actions.

• Keep accurate records of calls, updates, and communications.

• Interact professionally and clearly with customers and bank representatives.

• Take the initiative to address delays and ensure timely attention to outstanding items.

• Perform additional duties related to the role as assigned.

⛳️ Requirements

• Proficient in English, both written and spoken.

• Strong verbal communication skills and a professional phone demeanor.

• Experience in customer service, sales, collections, or similar fields is highly preferred.

• Experience with frequent outbound calls is essential.

• Ability to manage multiple pending items and ensure consistent follow-through.

• Previous experience in collections is not mandatory; training will be provided.

• Excellent follow-up skills, persistence, and attention to detail are required.

• Proactive and results-driven, with a strong inclination to take initiative.

• Resourceful, accountable, and possess a strong sense of ownership.

• Creative thinker, highly adaptable, reliable, self-motivated, and confident.

• Strong problem-solving abilities with the capability to work independently.

• Effectively multitask in fast-paced work environments.

• Excellent organizational skills to manage daily operations efficiently.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Familiarity with standard business tools such as email, spreadsheets, and document management systems.

• Ability to quickly learn new systems, software, and workflows.

• Capable of following established processes accurately with minimal supervision.

• Availability to work during U.S. EST (New York) business hours and adapt to business needs.

• Interest in long-term career opportunities.

• Must be able to undergo a background check.

• Must have a reliable Windows 10+ computer, two monitors, and high-speed internet.

• Must have a dependable backup power source (e.g., power bank, UPS, inverter, or generator).

• Must have a professional home workstation suitable for uninterrupted remote work.

🏝️ Benefits

• Fully remote work arrangement.

• Positive work environment with growth potential.

• Training on the client's internal systems and processes will be provided.

• Full-time position consisting of 40 hours per week.

• Long-term career opportunity.